Job Description

Tenant Services Coordinator (Commercial Office)

A rapidly growing commercial real estate management firm is seeking a Tenant Services Coordinator to assist in the oversight of a commercial office property encompassing ~500,000 square feet in the Alexandria, VA area. This is a high-visibility role within the organization, offering significant opportunities for growth and impact.

The ideal candidate will possess experience in commercial property management and demonstrate strong expertise in tenant relations, vendor management, document management, and the oversight of day-to-day operations.

SUMMARY

Ensure organizational excellence at the property by providing administrative support to the PM and Property Team. Maintain positive relations between building tenants and owners.

RESPONSIBILITIES

• Provides direct administrative support to Managers and tenants as needed
• Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
• Assist in Management Audits and prepare all files and records in preparation for the audit annually
• Prepare and send all mail and packages including certified, overnight and special deliveries
• Type general correspondence and memos using mail merge for large mailings.
• Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
• Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
• Maintain and update employee, clients and customer contact databases.
• Enforce compliance with insurance requirements among tenants, contractors, vendors
• Document incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel.
• Establish and implement compliance enforcement procedures
• Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
• Develop, revise and coordinate implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
• Process accounts receivable (AR) and accounts payable (A/P) including coding invoices and billing tenants
• Obtain completed W-9 forms from all vendors
• Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are processed correctly on a monthly basis
• Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms.
• Prepare invoices to be billed back to clients and send out accordingly for payment.

Qualifications

• 2+ years of experience in operations for commercial or residential properties.
• Strong experience with building systems, engineering, or mechanical equipment.
• Strong interpersonal skills and problem-solving ability.
• Excellent oral, written and presentation skills.
• Proven record of providing excellent customer service.

Compensation: $55,000 - $65,000 plus comprehensive medical, dental, and vision benefits. 401k match, HSA, and many other valuable perks.

The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity and other non-cash incentives.

Please send your resume for immediate consideration to: ageorge@adviceny.com

If this particular role isn’t the ideal fit, please feel free to forward your resume to the email above to explore other available opportunities. Please also feel free to share this posting with anyone in your network who might be open to learning more. Referrals are always appreciated!

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