Job Description

The JRT agency® is growing and has an exciting opportunity for an Account Administrator- Automotive. In this role, you’ll act as a liaison between our client and their customers while also being a key supporting member of your team within the agency. Between daily interactions with customers by phone and email, you’ll assist in team initiatives and project management, ensuring that every client and customer experience reflects our high standards of service.

We are looking for someone who can combine customer service excellence with the ability to multitask and support cross-functional projects in a fast-paced, collaborative environment. Automotive knowledge is a plus, but a passion for helping people and problem-solving is essential.

Job Responsibilities

• Serve as the first and main point of contact for incoming calls and emails on behalf of the brand.
• Provide a consultative, problem-solving approach to inquiries rather than a call-center dialogue.
• Develop a creative approach to handling challenging situations while maintaining professionalism and courtesy.
• Assist with project management to help ensure deadlines and deliverables are met.
• Support team members on a variety of client initiatives, including marketing, events and communications.
• Manage multiple tasks simultaneously with consistent attention to detail.
• Strive to build positive, lasting relationships with clients, customers and colleagues.

Qualifications

• Minimum of 2–3 years of customer service experience; background in automotive, dealership, marketing or retail industries preferred.
• Strong communication skills, both written and verbal, with excellent telephone etiquette.
• Well-organized, detail-oriented and capable of managing multiple priorities at once.
• Proficient in Microsoft Office; experience with CRM systems or customer support software is a plus.
• Outgoing, personable and comfortable engaging with a wide variety of people.
• Analytical and proactive thinker who enjoys problem-solving.
• Collaborative mindset willing to assist team members and contribute across projects.

About Us

The JRT agency is a creative marketing communications agency serving the automotive and B2B industries. We excel in advertising, publishing, PR, event marketing, web development and digital media technologies.

We offer competitive salaries, paid time off, healthcare, dental, vision, 401(k) and more. We believe in open discussions, monthly team meetings and a culture that balances hard work with fun. From social events and outings to organized sports leagues, we provide plenty of opportunities for connection outside of work. We also reward high achievers and encourage professional growth for those who demonstrate dedication and a high-performance mindset.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Interested?

If this sounds like your role and environment, please email your cover letter and resume to ad@thejrtagency.com with “Automotive Account Administrator” in the subject line.

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