Job Description

Title: Field Service (Scheduling) Coordinator

Engagement: Full-time Direct Placement

Location: Miami, FL (Doral)

Miami Office (8782 NW 18th Terrace, Miami, FL 33172)

Hours: Monday through Friday, 8:00 am - 5:00 pm

Summary:

As a Scheduling Coordinator for a critical power company and electrical equipment supplier located in Southeast Florida, you'll play a pivotal role in managing a designated territory of Field Service Engineers. Your responsibilities will include coordinating all maintenance visits, emergencies, and installations within your territory. You'll handle crucial logistics such as travel coordination, part/equipment tracking, and addressing emergency maintenance requests. Additionally, you'll provide essential support to clients, handle challenging requests or escalations, and collaborate with various departments to ensure project completion. This role requires exceptional customer service skills, proficiency in administrative tasks, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Manage a designated territory of Field Service Engineers, overseeing maintenance visits, emergencies, and installations.
• Coordinate logistics, including travel arrangements, part/equipment tracking, and emergency maintenance requests.
• Address challenging client requests or escalate issues as necessary.
• Collaborate with other departments to ensure project completion.
• Provide phone and email support to clients.
• Generate quotes for customers based on Field Service Recommendations.
• Prepare Field Service Reports based on data entered by Field Engineers.

Requirements :

• Associate's degree or equivalent.
• Minimum three years of experience in an office environment, with previous data entry experience required.
• Demonstrated history of administrative responsibilities.
• Excellent customer service, communication, writing, negotiation, and time-management skills.
• Proficiency in Microsoft 365 applications and advanced PC skills.
• Positive attitude, professionalism, and ability to work independently in a challenging environment.
• Proficiency in Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook).
• Strong attention to detail, confidentiality, reliability, and professionalism.
• Flexibility to adapt to evolving company needs.

Compensation and Benefits:

• Base salary: $60,000 - $70,000 annually
• Paid time off
• 401K matching
• Medical, dental, and vision insurance
• Professional development assistance
• Referral program
• Paid holidays
• Short-term/long-term disability
• Life insurance
• Growth opportunities
• Up to $300/month non-taxed incentive for after-hours phone service (emergency only)

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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