Job Description

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

What The Role Entails

CloudHQ’s Receptionist manages the front desk of the CloudHQ corporate headquarters. He/she will provide proactive administrative support for the CloudHQ corporate team and will provide exceptional customer service for guests and visitors.

The receptionist role will primarily focus on providing a welcoming and professional first impression to visitors and clients by greeting them, answering phone calls, directing them to the appropriate person, and maintaining a well-organized reception area; acting as the face of the company with strong communication and customer service skills while handling administrative tasks as needed.

This is an office-based position, primarily stationed at the front desk of a three-floor office suite. Applicants should be excited by the opportunity to work with a great team in a fast-paced and agile environment where learning opportunities are limitless and problem-solving skills are tested daily.

What you will get to do

Under the direction of the Office Administrator:

Provide Excellent Customer Service

• Welcome visitors and guests, directing them to the right person, department and respective meeting areas
• Assists employees, visitors, and callers by providing a supportive and welcoming environment

Reception Area Maintenance

• Ensures the reception area is clean, organized, and presentable

Mail and Package Handling

• Receives, stamps, sorts, and distributes incoming mail. Where employees are not on-site, scans and emails documents, mindful of time sensitivity
• Reviews and signs for all packages and deliveries

Office Security and Safety

• Ensures proper procedures are followed as it relates to visitors, whether planned or unplanned
• Restricts office access to unauthorized visitors
• Participates in emergency planning initiatives including maintaining up-to-date CPR and AED certifications (to be provided by company)

Administrative Support

• Answering incoming calls, checks voice mails, and directs as needed
• Provides administrative support as needed to include expense reports, meeting schedules, conference room reservations, and travel arrangements as needed
• Supports Accounting team on expense management efforts (e.g. collecting/validating receipts on expense reports)
• Collaborates with Office Admin team on any office support tasks

Oversee Building and Office Access Management (Kastle)

• Assigns new employee building access cards
• Assign visitors temporary access cards and maintain the CloudHQ guest pass sign out and in sheet
• Complete all gym membership access requests

Maintain Records

• Filing and keeping documents organized

Provide back-up support for Office Administration team members as needed and work with the administrative team on various other projects

What you bring to the role

• High school diploma
• Superior front desk management experience that provides top-notch customer service
• Professional demeanor and presentation, with excellent customer service skills
• High degree of professional discretion and confidentiality on matters of sensitivity
• High degree of accuracy and attention to detail
• Proficiency with Microsoft Office Suite
• Strong verbal and written communication skills
• Exceptional organizational skills
• Ability to handle and prioritize multiple tasks effectively

What We Offer

CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation, and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.

Our full-time employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

Equal Employment Opportunity

CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.

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