Job Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Overnight Valet Operations Manager will serve as the field operational manager for daily operations at Nashville International Airport (BNA). The Parking Manager will support the Valet Manager(s) and ensure the overall success of the parking operation. The duties and responsibilities of the Valet Operations Manager will include, but not be limited to, all of the following:

• Manages operations and personnel in the parking and valet facilities, to include self-parking operations, valet parking, and valet assist.
• Management of all hourly parking and valet staff.
• Assigns duties and work shifts to all employees working closely with scheduling personnel.
• Assists in hiring, training, evaluating and developing all employees.
• Promotes “The LAZ Way” (Motto, Values & Practices).
• Responsible for adherence of personnel to all safety standards.
• Maintains high levels of customer service of all parking personnel.
• Serves in the capacity of the Operations Manager in the event of Operations Manager’s absence.
• Performs periodic spot audits on staff.
• Develops and oversees grounds program including contract administration with contractors when necessary; this includes inspection of the parking lots to ensure contract compliance.
• Ensures that existing maintenance of parking equipment is maintained at the highest level.
• Completes special projects as requested by the Operations Manager, BNA Management.
• Assists Valet Manager in providing specially requested analysis for the client.
• Assists the Valet Manager in the review of the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees.
• Possesses a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Assists the Valet Manager in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
• Monitors potentially abandoned vehicles. Processes paperwork for lien sale via auction of vehicles determined to be abandoned on airport property.
• Ensures all employees have the supplies needed to successfully complete their job.
• Maintains adequate levels of consumables for the parking operation to function.

Requirements:

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• Excellent written and communication skills.
• Three years of management experience, parking preferred.
• Experience managing a minimum of $1 Million in revenue, parking preferred.
• Experience managing staff of ten employees or more.
• Experience working in high-stress situations with tight deadlines/high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Schedule:

• This is an overnight manager position. The candidate must have full availability from 10PM-7AM including weekends and holidays.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Must possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaint.
• Excellent team building skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, cold, wind, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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