Job Description

About the Company

This Southfield-based independent agency has specialized in construction-forward commercial insurance and bonding since the 1940s. With licensing in 40+ states and experience placing bonds internationally, the firm serves as a strategic partner to contractors, environmental trades, and developers seeking end-to-end coverage, including risk management consulting.

Position Overview

As a Commercial Lines Account Manager, you’ll be the go-to advisor for construction and contracting clients—owning everything from policy servicing and renewals to certificates and client education. You’ll work alongside producers but have full ownership of client workflow and carrier coordination. This is a high-touch, low-drama team that values clarity, speed, and subject matter strength.

Key Responsibilities

• Manage a book of commercial contractor/trade accounts end-to-end
• Handle all service requests: policy changes, billing questions, audits, and endorsements
• Prepare new business/renewal applications for marketing
• Process certificate requests with correct contract endorsements
• Maintain renewal calendars, gather exposure details, order loss runs
• Collaborate with producers and underwriters to deliver clean submissions
• Deliver clear, client-friendly communication in a fast-paced setting

Must-Have Qualifications

• Active Michigan P&C license
• 3–8+ years in Commercial Lines Account Management (independent agency or broker)
• Experience with construction/trade contractor clients
• Strong understanding of COIs, blanket endorsements, additional insureds, waiver of subrogation, etc.
• Proficient with certificates, audits, renewals, loss runs
• Strong client communication and workflow ownership

Nice-to-Have Qualifications

• Experience with umbrella layering, E&S placements, or pollution coverages
• CISR, CPIA, CPCU designations (preferred but not required)
• Familiarity with Vertafore / AMS360

Ideal Candidate Profile

• Service-first mindset with sharp attention to detail
• Calm and responsive in client interactions
• Enjoys construction as a vertical and understands the nuances of contractor insurance
• Values work-life balance, autonomy, and team collaboration

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