Job Description

About the role:

We are seeking a Technical Field Engineer to provide on-site technical support and ensure seamless connectivity across job sites, trailers, and office environments. This role requires a hands-on professional who can follow established processes, deliver exceptional end-user support, and manage technology deployments in a fast-paced setting.

Key Responsibilities

• Provide face-to-face technical support for end users ranging from executives to interns.
• Travel to job sites (trailers/buildings) to troubleshoot and resolve technical issues.
• Prioritize helpdesk tickets via ServiceNow
• Install, configure, and maintain network connectivity solutions (routers, wireless systems).
• Assist with ordering and managing equipment for field operations.
• Support and maintain laptops, iPads, and other mobile devices.
• Ensure compliance with company processes and procedures during all service activities.
• Collaborate with internal teams to deliver timely solutions in a busy office environment.
• Document work performed and maintain accurate service records.

Required Skills & Qualifications

• Experience: Technical support experience or field engineering (face-to-face support preferred; not service desk only).
• Strong understanding of networking basics and wireless connectivity.
• Familiarity with common hardware (laptops, tablets) and mobile technology.
• Excellent interpersonal and communication skills; ability to work effectively with diverse users.
• Problem-solving mindset with the ability to ask the right questions and adapt quickly.
• Valid driver’s license and reliable transportation for site visits

Preferred Attributes

Ability to work independently at job sites and prioritize tasks effectively.

Comfortable in dynamic environments with multiple ongoing projects.

Knowledge of construction or field operations is a plus.

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