Job Description

Salary: $75,000-90,000 per year

Other Forms of Compensation: Bonus eligible! 

Schedule:  Full time; Monday through Friday. More details are available upon interview.

TouchPoint, Support Services,   provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

The Director of Constant Observation provides strategic leadership and operational oversight for all patient observation services within the healthcare facility. This position ensures that patients requiring continuous monitoring are cared for safely, compassionately, and in accordance with established protocols and standards. The Director is responsible for achieving excellence in patient safety, service delivery, team performance, and financial management, while maintaining compliance with hospital policies and regulatory requirements. This role is ideal for a motivated and relationship-driven leader with a strong customer service and people-management background. The Director will manage a team of managers and hourly constant observers, fostering an environment that prioritizes patient safety, accountability, and teamwork. The ideal candidate will bring prior hospital, healthcare, or hospitality industry leadership experience, with proven success managing frontline associates, optimizing workflows, and driving engagement. A solid understanding of budget management, labor productivity, and service quality metrics is essential, along with the ability to motivate teams and build collaborative relationships with clinical partners.

Key Responsibilities:

• Provide strategic and operational leadership for all Patient Observation functions, ensuring continuous, compassionate, and effective patient monitoring throughout the facility.
• Plan, organize, and direct all departmental activities, establishing clear work standards, policies, and performance expectations.
• Lead, train, and develop supervisors and frontline observation staff through structured coaching, onboarding, and ongoing development programs.
• Coordinate closely with nursing, behavioral health, and support departments to ensure observation services align with patient care plans and safety needs.
• Oversee the accuracy and timeliness of documentation, communication, and patient behavior reporting to clinical teams.
• Maintain financial accountability, including the preparation, monitoring, and analysis of departmental budgets; ensure operations stay within established labor and expense goals.
• Analyze and act on performance metrics, identifying operational trends, improvement opportunities, and best practices that enhance patient safety and staff efficiency.
• Ensure compliance with all applicable hospital, federal, state, and regulatory standards (including JCAHO, OSHA, and CDC).
• Build and sustain strong working relationships with hospital leadership and clinical partners to ensure smooth coordination of observation services.
• Manage add-on or adjacent services such as patient safety attendants, lift assistance, courier, valet, or shuttle operations, where applicable.
• Promote a departmental culture rooted in accountability, empathy, and service excellence, empowering team members to deliver high-quality patient care.

Preferred Qualifications:

• Must have management experience at the director, assistant director, or operations manager level
• Previous hospital patient transportation experience
• Ability to analyze and interpret financial and other data
• General business acumen
• Excellent interpersonal and communication skills
• Strong customer service experience with a positive attitude 
• Ability to plan, organize, and achieve effective time management
• Ability to work under pressure and meet established goals and objectives

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1476709

TouchPoint

PASCHA A BELNAVIS

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