Job Description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

Are you ready to lead and inspire a dynamic team while driving business success? This could be the opportunity you’ve been waiting for.  We’re looking for a passionate and results-driven Catering and Conference Services Manager, based out of Mount Snow, to join our team and make an impact at our Resorts.

Job Responsibilities:

• Lead with Impact: Inspire and mentor the Services team, fostering growth and a culture of leadership. Drive both team and individual performance to meet and exceed revenue, competency, and development goals.
• Cultivate Emotional Intelligence: Lead with empathy and emotional intelligence (EQ) in all interactions, demonstrating a commitment to personal and team growth.
• Develop Talent: Provide ongoing coaching, feedback, and leadership development through 1:1 meetings, helping direct reports reach their full potential.
• Foster a Culture of Excellence: Support a high-performing, accountable team environment built on collaboration and excellence.
• Maximize Revenue: Leverage your expertise in Food & Beverage and event coordination to boost group revenue streams, enhance upselling opportunities, and showcase our products.
• Build Strong Relationships: Maintain and nurture professional relationships with Resort stakeholders, clients, vendors, and in-house departments to ensure seamless event execution and superior guest service.
• Deliver Excellence: Ensure flawless execution of events, from pre-event planning to on-site coordination, handling client needs and resolving any issues promptly.
• Manage Event Details: Oversee Banquet Event Orders (BEOs), ensuring timely completion and accurate distribution—keeping clients informed and on schedule.
• Ensure Financial Success: Ensure groups adhere to payment schedules and contracts, from pre-arrival through post-departure, maximizing profitability.
• Work Flexibly: Lead and support key events, including evening and weekend functions, as needed, to deliver exceptional client experiences.

Who You Are:

• A leader with a track record of empowering teams and driving results.
• Emotionally intelligent with strong interpersonal skills that foster positive relationships.
• Experienced in Catering, Conference Services, and Event Management with a focus on Food & Beverage and client satisfaction.
• A proactive problem-solver who thrives in a fast-paced, service-oriented environment.
• A professional who is committed to delivering excellence in all aspects of event planning and execution.

Job Requirements:

• College education preferred
• Proven success in a similar role and environment.
• 2 years’ experience in managing staff at a supervisory level
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, One Note)
• Experience within Delphi FDC (training will be provided to the right candidate.)
• Proficient in spoken and written English
• Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)
• Phone required – phone plan is available (candidate will either opt into company plan or assume responsibility for a business phone solution.)

   

What we are looking for:

• Excellent organization and communication skills.
• Ability to consistently manage multiple priorities.
• Proven success in a similar role and environment.
• Build solid relationships and partner with people to create results.
• Able to influence and work with a wide variety of stakeholders.
• Flexible schedule based on business needs: Some travel and in-resort visits may be required
• You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.
• Pride and attention to detail.
• Empathy towards your customers and colleagues.

Additional ways that Vail Resorts Invests in you:

• Flexible Time Off (US)

• Mental Health Resources
• Employee Assistance Program
• Tuitions grant program - Epic Promise (US based employees)

The expected Total Compensation for this role is $55,000 - $71,000. Individual compensation decisions are based on a variety of factors.

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506101
Reference Date: 11/19/2024 
Job Code Function: Catering & Conference   
Job Type: [[JobType]] 

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