Job Description

Must Haves

• 1-3 years proven experience using ServiceNow, especially the asset management module.
• Strong knowledge of hardware asset management and lifecycle processes.
• Hands-on troubleshooting experience with PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom.
• Experience managing inventory levels across multiple offices/regions (ideally EMEA).
• Excellent problem-solving and technical troubleshooting skills.
• Strong written and verbal communication skills with a focus on high-end customer service.
• Ability to engage with stakeholders at all levels, including senior executives.
• Highly organized with strong attention to detail and ability to follow/create structured processes.
• Ability to work independently and collaboratively in a fast-paced environment.
• Self-starter with drive to learn and grow.

Plusses

• Experience supporting office openings, relocations, expansions, and closures.
• Familiarity with procurement processes and working with third-party vendors.
• Prior experience creating and maintaining Knowledgebase articles.
• Exposure to white glove support for senior stakeholders.
• Background in EMEA deployments and audits.

Day to Day

In this role, you will manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA. You’ll conduct regular audits to maintain compliance and reconcile discrepancies, while monitoring ticket queues to prioritize and resolve break-fix issues promptly. Daily responsibilities include troubleshooting hardware and software problems across PC, iOS, Windows 10, Microsoft O365, and Zoom, as well as installing and configuring computer systems and applications. You will provide high-touch, white glove in-person support to end users—particularly senior stakeholders—and oversee seamless hardware deployments. Collaboration is key, as you’ll liaise with Infrastructure and Application teams on escalated issues, work with vendors and procurement teams to manage hardware orders, and partner with internal teams to ensure best practices in asset lifecycle and IT support. Additional tasks include maintaining accurate documentation of asset activities and ticket resolutions, creating and updating Knowledgebase articles, supporting EMEA satellite office operations such as openings and relocations, and assisting with onboarding new hires to ensure their technology is provisioned and ready.

Day to Day

• Manage and maintain hardware asset inventory in ServiceNow , ensuring accurate tracking and reporting across EMEA.
• Conduct regular audits to ensure compliance and reconcile discrepancies.
• Monitor ticket queues in ServiceNow, prioritize based on urgency, and respond promptly to break-fix issues.
• Troubleshoot hardware/software issues across PC, iOS, Windows 10, O365, and Zoom.
• Install and configure computer systems and applications.
• Provide in-person, white glove support to end users, especially senior stakeholders.
• Oversee deployment of hardware assets to end users for a seamless experience.
• Liaise with Infrastructure and Application teams on escalated issues.
• Maintain accurate documentation of asset activities, incidents, and resolutions.
• Create and maintain Knowledgebase articles.
• Support operations of EMEA satellite offices (openings, relocations, expansions, closures).
• Assist with onboarding new hires and ensure technology provisioning.
• Collaborate with vendors and procurement teams for hardware orders.
• Work closely with internal teams to ensure best practices in asset lifecycle and IT support.

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