Job Description

Location: Thousand Oaks and Oxnard Clinic Locations

Reports to: District Clinic Manager

About Hydration Room

Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience.

Job Description:

As the face of Hydration Room, Wellness Coordinators are dedicated patient advocates, ensuring each individual feels welcome, cared for, and supported throughout their visit.

Our Wellness Coordinators will have the pleasure of welcoming our patients and being their primary clinic contact during their wellness visit. Responsibilities include check-in, validating patient paperwork, answering questions, providing beverages and snacks, assisting the RN, scheduling future patient visits, and processing payments. 

Wellness Coordinators are passionate about living and bringing our MISSION to life: To provide the highest quality wellness infusions, injections, and treatments for our patients. We are committed to delivering world-class customer service and work hard to earn the trust of our patients by offering high-quality care through professionally trained medical personnel in a relaxing and pristine environment. Welcome to your healthy place.

What We Offer:

• A fun, growing workplace where you can promote health and wellness in your community.
• Competitive hourly pay plus tips (average of $2-$4 per hour)
• Career development opportunities.
• Free IV/Injection perks program.
• Vacation time.
• Participation in a 401k program.
• Employee Assistance Program.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees.

Hourly Rate: $23.00

Full Time Position: working 4-5 shifts per week, with at least 1 weekend shift

 Core Role Responsibilities:

• Maintain compassion and kindness for all patients.
• Maintain client confidentiality and dignity at all times.
• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off hours, and documenting calls in a timely manner as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• Assist in the training of new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines.

Qualifications and Required Skills:

• 2+ years of experience in a high-volume patient or customer service environment
• Proven ability to work collaboratively in a fast-paced environment
• Excellent organization, attention to details and time management
• Team members must be available to work one of two scheduled shifts: either a morning/afternoon shift or an afternoon/evening shift, within the hours of 8:00 AM to 8:00 PM.
• Availability to work a minimum of one weekend shift per week
• Commitment to work at primary home clinic and secondary clinics
• High school diploma or equivalent required

Physical Requirements:

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods of time if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

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