Job Description

What You’ll Do:

• Be the First Point of Contact: Receive and document all incoming warranty requests, ensuring a friendly and professional client experience.
• Schedule and Dispatch: Coordinate the daily and weekly schedules of warranty technicians, prioritizing tasks based on urgency and impact.
• Communicate with Clients: Keep homeowners informed on timelines, next steps, and expectations for their service appointments.
• Coordinate with Trades: Contact trade partners as needed, schedule repairs, and ensure follow-through on commitments.
• Prioritize Efficiently: Use judgment and company standards to determine urgency levels and allocate resources accordingly.
• Track and Document Work: Maintain detailed records of all requests, service calls, responsible parties, and completion status in Buildertrend or other systems.
• Support Warranty Operations: Partner with field technicians, project managers, and leadership to create a seamless client experience.
• Assist with Continuous Improvement: Provide feedback to improve warranty processes, communication, and scheduling efficiency.
• Take on additional tasks as assigned.

About You:

• Highly Organized: Able to juggle multiple schedules, calls, and service requests without losing track of priorities.
• Client-Centered: Skilled at diffusing tense situations, building trust, and delivering an exceptional client experience.
• Strong Communicator: Confident in both verbal and written communication with homeowners, team members, and trade partners.
• Detail-Oriented: Meticulous about documentation, follow-up, and ensuring nothing falls through the cracks.
• Problem Solver: Comfortable making decisions quickly to prioritize urgent matters and support warranty operations.
• Tech-Savvy: Familiar with Buildertrend, scheduling software, and Microsoft Office tools.
• Team Player: Works well with field techs, project managers, and leadership to keep operations running smoothly.
• Adaptable: Thrives in a fast-paced environment and remains calm under pressure.

About Us:

We’re a custom home builder committed to quality construction and client satisfaction. As part of our team, you’ll enjoy:

• Benefits: Health, dental, vision, and life insurance.
• Paid Time Off: Generous time off to balance work and personal life.
• Retirement Plan: 5% 401(k) match to support your future.

Join us in creating exceptional homes and building lasting client relationships.

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