Job Description

Job DescriptionOur financial services client is looking for a UX Researcher to join their team, working onsite 3 days per week (flexible), averaging 35-40 hours per week. The UX Researcher will play a critical role in supporting the design team by uncovering user insights that inform product and design decisions. The UX Researcher will leverage qualitative and quantitative research methods to understand user needs, behaviors, and pain points across a variety of customer segments, including merchants and network customers. The ideal candidate is data-driven, collaborative, and adaptable, with strong communication and interpersonal skills.UX Researcher Responsibilities:- Own and manage surveys to capture insights from merchants and network customers; experience with Qualtrics strongly preferred.- Conduct usability testing and analyze results to improve user experience.- Utilize online research platforms (e.g., Dscout (preferred), UserTesting) for remote testing and studies.- Perform user interviews across diverse merchant segments, from SMBs to large enterprises.- Design and execute surveys for B2B customers, synthesizing findings into actionable recommendations.- Collaborate closely with Product and Technology teams, working collaboratively to influence strategic decisions.- Lead through data-driven insights while maintaining openness to feedback and alternative perspectives.- Communicate findings clearly and effectively to cross-functional stakeholders.UX Researcher Requirements:- Demonstrated experience with qualitative and quantitative research methods (e.g., usability testing, interviews, surveys).- Familiarity with online UX research tools (preferred: Dscout; others like UserTesting acceptable).- Experience in survey design and data synthesis; Qualtrics experience strongly preferred.- Proven ability to collaborate with cross-functional teams (product, design, development) to plan research and drive actionable outcomes.- Strong soft skills, including adaptability, clear communication, and openness to feedback.- Ability to lead through data and present findings to influence decisions.- B2B research experience is ideal but not required.In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email your resume in Word to:elizabeth.calabrese@jobalert.creativecircle.com Please do NOT change the email subject line in any way. You must keep the JobID: : EC10-1970629 -- in the email subject line for your application to be considered. *Elizabeth Calabrese - Senior Director, Recruitment & DeliveryFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This job was first posted by Creative Circle on 11/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.Creative Circle is an Equal Oppo

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