Tier 1 Service Desk Analyst Job at Insight Global, Flint, MI

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  • Insight Global
  • Flint, MI

Job Description

Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service.

  • 1+ years of experience in a service desk or help desk setting
  • 1+ years of experience in Networking: troubleshooting, triage, redundancy mitigation
  • 1+ years of experience with customer service working in an inbound call environment with ticketing system.
  • 1+ years of windows 10 or 11 support at a tier 1 level
  • Microsoft 365 and Windows support experience • Associates Degree or relevant work experience

Job Tags

Work experience placement,

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