Job Description

Company Description

Machaon Diagnostics is a clinical reference laboratory and contract research organization (CRO) that focuses on diagnosing, treating, and monitoring hemostatic and thrombotic conditions, complement-mediated disorders, and rare genetic diseases. Our mission is to save more lives with lab tests. Originating from a collaboration of four laboratory scientists, the team now includes clinicians, scientists, consultants, and technologists with over 400+ years of collective expertise. We provide esoteric and routine testing services to a broad clientele, including community hospitals, university medical centers, clinics, commercial laboratories, and research facilities, as well as biotechnology, pharmaceutical, and medical device companies. Our primary goal is to deliver high-quality testing with industry-leading speed.

Role Description

This is a full-time, on-site role located in Berkeley, CA for a Patient Advocate and Accounts Receivable Specialist. The responsibilities include managing patient accounts, advocating for patient needs, handling customer service inquiries, and managing cases. Additionally, the role involves critical thinking and effective communication in a medical setting. The specialist will work closely with patients, healthcare providers, and internal teams to ensure the best possible outcomes for those requiring our diagnostic services.

• Administer and maintain Google Workspace, Microsoft 365, Active Directory, MDM platforms, and enterprise SaaS applications.
• Manage and maintain server hardware, storage solutions, and network equipment (routers, switches, firewalls).
• Manage user lifecycle processes, including provisioning, de-provisioning, and access control.
• Support and secure endpoints across macOS and Windows environments.
• Support processes and systems for asset inventory and management for hardware, software, and subscription services
• Support the onboarding process of new employees to include system setup, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees
• Support IT projects to completion with direction from the Director of Laboratory Information Systems
• Supports issuing new computer hardware and the disposition of end-of-life equipment
• Supports IT requirements through direct employee and guest support for remote and on-site staff
• Perform other related duties as required and identified in goals set by the Director of Laboratory Information Systems

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum 3 years of experience in system administration, network administration or related field, ideally within a healthcare or similarly regulated environment.
• Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions
• Familiarity with Google Workspace
• Strong troubleshooting and problem-solving skills.
• A+/Network+/Security+ Certification is preferred

· Demonstrate a high degree of integrity, enthusiasm, and initiative daily.

Constant adherence to HIPAA compliance and patient confidentiality requirements

Please send a cover letter and resume to the Human Resources Director

Delanda@Machaondiagnostics.com

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