Job Description

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Weekdays with Rotating Weekends

Location : 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate : Min $17.12 Mid $19.69

Position Summary

Conducts performance reviews, assigns employees work, schedules time off, determines priority of work to be done. Oversees day-to-day operations for area of responsibility. Coaches and counsels employees toward performance improvement; disciplines when necessary. Has strong recommendation authority re: hires and terminations. May assist with budgeting. Uses discretionary judgment in the management of staff, customers and visitors. May provide staff education and training. Serves as key resource for staff in their day-to-day job duties. Identifies and facilitates opportunities for improvement in the areas of quality care and services, stewardship, employee satisfaction, communication, accountability and customer satisfaction. Oversees the quantity, quality and productivity of the employees for area of responsibility, the morale of those employees and working relationships with co-workers and other staff members. Performs other duties as assigned.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work Duties: Supervisor - Environmental Services

• Using a collaborative leadership style, facilitates the achievement of department and hospital-wide quality, safety, satisfaction and stewardship goals. Monitors and tracks data/reports as identified by the department leadership.
• Coaches employees and focuses on ongoing staff development.
• Oversees the orientation of new employees, assesses the ongoing competence of all employees and conducts performance appraisals.
• Proactively addresses performance and behavioral issues and acts to modify actions and behaviors to facilitate effective relationships and outcomes.
• Schedules and assigns staff to insure that workload is met.
• Responds to complaints, adverse situations, unplanned circumstances or problems to insure that work is completed efficiently, staffing needs are met, customer and staff satisfaction concerns are addressed appropriately and expected outcomes are achieved.
• Actively supports and appropriately applies department and organizational policies.
• Consistently demonstrates commitment to personal accountability as well as that of the staff.
• Trains and educates employees on the proper procedures to be utilized in the performance of their job responsibilities as documented by one to two instances per month.
• Administers communication in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas as documented through Assistant or Director observations with one to two instances weekly.

Supervisor/Team Lead Capabilities

• Demonstrates accountability for shift/team operations and care/service delivery to support achievement of organizational priorities.
• Coaches front line team members to support ongoing professional development and hardwire technical and professional capabilities.
• Creates a high performing team by building strong relationships, delegating work and nurturing commitment and engagement.
• Manages team conflict/issues implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Applies change management best practices and standard work to support departmental changes and ensure effective team transition.
• Promotes a healthy and safe culture to advance system, team and service experience.

Competencies & Skills

Essential:

• Knowledge of Environmental Services operations in a healthcare setting.
• Excellent skills in communication and conflict resolution.
• Demonstrates tact, timeliness, coaching, accountability, commitment, leadership to achieve goals, ability to influence others and resource management.

Qualifications & Experience

Essential:

• High School or Equivalent

Essential:

• Must complete the LRH management training program within the first six months in role.

Other information:

Experience Essential: Previous supervisory experience. Supervisory experience in a healthcare setting. Three to five years of experience in professional/technical role requiring progressive increase in responsibility.

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