Job Description
Job Title : Sr Deskside Engineer
Job Location: New Orleans LA 70118 OR 100% Remote within the US
Working Hours: Must be M-F 8:30pm - 5pm CST
Onsite Requirements: - MS Intune (mobile support expertise) and Jamf
- Active Directory/Security Groups
- Windows and Apple Support
Job Description :
- The Senior Desktop Engineer is responsible for the continuous evolution of workstation computing environment.
- This position is responsible for technical implementation of workstation management, application deployment and updates, and asset management.
- This position proposes, designs, and implements enhancements and additions to the current environment.
Required Knowledge, Skills, and Abilities:
- Technically proficient, but also possess a customer service mindset with security as a top priority.
- Ability to multitask workloads across different technologies.
- Flexibility and adaptability
- Understanding of Microsoft 365 licensing
- Knowledge of PC and laptop hardware and troubleshooting techniques
- Skilled with Active Directory, Exchange, ActiveSync, Smart Phone and Mobile Device Management systems like Microsoft Intune.
- Ability to work with demanding users in a fast-paced environment.
- Expertise in effectively handling user difficulties.
- Strong commitment to the IT policy use.
- Strong understanding of Microsoft Office 365 and various security software.
- Skilled with Active Directory and Security Groups (Group Policy, Dynamic Host Configuration Protocol [DHCP], Domain Name System [DNS], Software-Defined Wide Area Network [SD-WAN], and Virtual Local Area Network [VLAN])
- Knowledge of network troubleshooting methods
- Ability to process information in a logical manner to reach a solution.
- Exceptional communication skills, with a strong focus on customer service
- Quick thinking, high energy, positive, and professional, with demonstrated analytical and problem solving, multi-tasking, and critical thinking skills.
- Manages support ticket queues and ensures incidents are resolved and closed within the defined service level agreements.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provisioning or hardware support (e.g. technicians for warranty repair/replacement)
- Utilizes effective decision-making processes to prioritize daily tasks and assignments.
- Ensures that tasks are carried out properly and on a timely basis.
- Manages multiple priorities effectively.
Required Education and Experience:
- Bachelor's Degree with 5 years of experience in mobile device management and system management
Preferred Qualifications:
- Certifications such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Information Technology Infrastructure Library (ITIL), etc.
- Experience with Jamf, Microsoft Intune, and other workstation management platforms
- **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
- This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**
Job Tags
For subcontractor, Local area, Remote job,