Job Description

Experience: 10+ years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization.

10 + years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution.

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions.

Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow.

ServiceNow custom application design and development experience.

Past work experience with industry leading providers of ITSM tools.

About the Role

Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests.

Responsibilities

• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now.
• Follows up on outstanding development needs and provides timely status reports to the project manager.
• Advises on options, risk and impacts on business/ITIL processes.
• Communicates technical problems and solutions to both technical and non-technical audiences.
• ServiceNow platform implementation, development, support, enhancement.

Required Skills

• ServiceNow Discovery Configuration, Run Book Automation preferred.
• Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS.
• Strong customer service and excellent verbal/written communication.
• Excellent attention to details, ability to multitask, and effective time management skills.
• Understand full ITSM application lifecycle.
• ITIL certified desired.

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