Job Description

Job Summary:

Milestone Technologies, Inc. is seeking a remote Service Desk Analyst to provide first-line IT support, troubleshoot technical issues, and assist users with technology needs. You’ll work remotely to ensure seamless service delivery and resolution of IT-related problems.

Key Responsibilities:

• Support & Troubleshooting:
• Provide remote assistance for hardware/software issues, network problems, and service requests.
• Use service desk tools to log, track, and resolve issues.
• User Support:
• Assist with onboarding, including software setup, device configuration, and troubleshooting.
• Educate users on system updates, apps, and IT resources.
• Collaboration:
• Work with IT teams to resolve escalated issues.
• Communicate technical info to non-technical users clearly and effectively.

Skills & Qualifications:

• Proficient in Windows/macOS environments and networking basics.
• Experience with service desk software (e.g., ServiceNow, JIRA).
• Strong communication and problem-solving skills.
• Customer-oriented with a focus on delivering excellent user support.

Benefits:

• Health & Wellness: Medical, dental, and vision coverage, EAP, wellness programs.
• Retirement & Financial: 401(k) with matching, life insurance, competitive salary.
• Work-Life Balance: Generous PTO, paid parental leave, flexible remote work.
• Professional Growth: Training programs, certification support, career advancement opportunities.

Why Milestone Technologies?

• Work in a collaborative and inclusive remote environment.
• Enjoy work-life balance with flexible hours and remote options.
• Grow your career with a forward-thinking, supportive company.

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