Senior Service Delivery Manager Job at HCLTech, Sunnyvale, CA

MTNwRmxaVnp2QTN4SmlndGpaa3NYcm95a1E9PQ==
  • HCLTech
  • Sunnyvale, CA

Job Description

Hybrid/remote/onsite – Onsite

Working location with Zip code – 1000 west Maude , Sunnyvale

Detailed Job Description –

  • Ensuring IT service levels are maintained and exceed performance objectives. Typically a service delivery manager will be responsible for service desk, desktop support and Application support personnel, so strong staff management and communication skills are important.
  • Deciding on service level agreements both operationally and for contracted services Developing and recommending service and process improvements Any change management processes
  • Any incidents relating to release management Coordinating the team to ensure any major incidents are managed professionally Building and maintaining internal and external relationships and services
  • Ensure that all systems and processes in place ensure effective service delivery Reporting on process improvements, team performance and agreed service levels Expansion of services to fill all gamut's of infrastructure increase breadth.
  • Focus on project opportunities and transformation initiatives ITIL process definitions and implementation
  • Automation in service delivery Resource management Utilization Billing Management reporting
  • Conduct regular in depth service and process audits.
  • Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines
  • Value add to customer YOY by working closely with the Transformation and Consulting group for Architecture gap assessment studies
  • Implementation of new technologies Consolidation virtualization opportunities
  • Reduce business impact of outages Cost savings through better solutions
  • Enhance operational efficiencies Overall SLA management Operation interaction with technologies Lead Service Owner Overall Customer and Employee Satisfaction

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

BUGATCHI

IT Systems Administrator Job at BUGATCHI

 ...IT Systems Administrator BUGATCHIs South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following:... 

True Religion

Sample Coordinator Job at True Religion

 ...Track and manage all incoming and outgoing samples for multiple collections and seasons Maintain the sample inventory room ensuring...  ...PLM systems Support the product development team with style data entry and organization as needed Assist in maintaining the sample... 

Selby Jennings

Director - FINOP Job at Selby Jennings

Currently representing a prominent self-clearing broker-dealer is seeking an Executive Vice President of Finance & Operations to lead its brokerage operations and affiliated entities. This executive will be a key member of the leadership team, reporting directly to the...

Belcan

Technical Writer Job at Belcan

 ...detail, and thrives in organizing complex information into user-friendly formats. You will work closely with cross-functional teams to develop templates, refine content, and ensure consistency across all documentation. If you have a strong command of grammar, formatting,... 

Slate

Special Projects Technician Floor & Window Care Part Time Boston, MA Job at Slate

 ...ndares y flexibilidad. Position Overview The Special Projects Technician is responsible for performing specialized cleaning tasks, with a focus on professional floor care and window cleaning for commercial and high-end retail environments. This role ensures floors...