Job Description

Reservations Sales, Vacation Rentals  

Sweetgrass Properties – Isle of Palms, SC

Position: Reservations Sales & Vacation Planner

Status: Full Time

Hours: 40 hours/week; Weekends Required

Type of Pay: Salary plus quarterly commission; based upon experience

Location: Partial Work-from-Home; Partial In-Office ( Local Residency Required )

We are seeking an enthusiastic, experienced individual to join our reservations team as a sales agent and vacation planner. 

Responsibilities

• Answer incoming calls and email inquiries in a timely and courteous manner.
• Provide friendly service and thoroughly communicate detailed, pertinent information to guests and homeowners by answering questions and providing feedback and opinions.
• Become knowledgeable, successfully utilize, and navigate through property management systems and third party channels such as VRBO and Airbnb.
• Sell vacations that meet guests’ needs based upon accommodation inventory available.
• Convert telephone and email inquiries into reservations.
• Utilize Lead Management System for proficient call tracking, guest follow up, and revenue conversion.
• Participate in outbound sales efforts and pre-arrival welcome calls.
• Assist guests with after hour’s check-in procedures and emergency phone calls.
• Submit resort gate passes, maintenance tickets, amenity forms, housekeeping requests and special contracts in an accurate, efficient, and timely manner.
• Communicate guest and property feedback to appropriate parties and assist marketing team with monitoring and responding to online guest reviews.
• Work to build relationships with all Sweetgrass employees by providing support and assistance.
• Navigate challenging conversations and guest rental issues to assist management teams with working toward a satisfactory resolution.

Qualifications

• Weekends required; flexible schedule is a plus.
• High School diploma or equivalent required.
• Knowledge of Lead Management applications, such as NAVIS or Track Pulse, a plus.
• Sales experience in hospitality is preferred.
• Ability to handle challenges or stressful situations in a calm & professional demeanor.
• Ability to multi-task and work in a fast-paced environment.
• Telephone sales experience.
• Excellent customer service skills.

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