Reservations Sales Agent Job at Sweetgrass Properties, Isle of Palms, SC

MjN4SGxaZDZ2ZzN4SVNnZ2paVW9XclU3a0E9PQ==
  • Sweetgrass Properties
  • Isle of Palms, SC

Job Description

Reservations Sales, Vacation Rentals  

Sweetgrass Properties – Isle of Palms, SC

 

Position: Reservations Sales & Vacation Planner

Status: Full Time

Hours: 40 hours/week; Weekends Required

Type of Pay: Salary plus quarterly commission; based upon experience

Location: Partial Work-from-Home; Partial In-Office ( Local Residency Required )

 

 

We are seeking an enthusiastic, experienced individual to join our reservations team as a sales agent and vacation planner. 

Responsibilities

  • Answer incoming calls and email inquiries in a timely and courteous manner.
  • Provide friendly service and thoroughly communicate detailed, pertinent information to guests and homeowners by answering questions and providing feedback and opinions.
  • Become knowledgeable, successfully utilize, and navigate through property management systems and third party channels such as VRBO and Airbnb.
  • Sell vacations that meet guests’ needs based upon accommodation inventory available.
  • Convert telephone and email inquiries into reservations.
  • Utilize Lead Management System for proficient call tracking, guest follow up, and revenue conversion.
  • Participate in outbound sales efforts and pre-arrival welcome calls.
  • Assist guests with after hour’s check-in procedures and emergency phone calls.
  • Submit resort gate passes, maintenance tickets, amenity forms, housekeeping requests and special contracts in an accurate, efficient, and timely manner.
  • Communicate guest and property feedback to appropriate parties and assist marketing team with monitoring and responding to online guest reviews.
  • Work to build relationships with all Sweetgrass employees by providing support and assistance.
  • Navigate challenging conversations and guest rental issues to assist management teams with working toward a satisfactory resolution.

Qualifications

  • Weekends required; flexible schedule is a plus.
  • High School diploma or equivalent required.
  • Knowledge of Lead Management applications, such as NAVIS or Track Pulse, a plus.
  • Sales experience in hospitality is preferred.
  • Ability to handle challenges or stressful situations in a calm & professional demeanor.
  • Ability to multi-task and work in a fast-paced environment.
  • Telephone sales experience.
  • Excellent customer service skills.

 

Job Tags

Full time, Local area, Work from home, Flexible hours, Weekend work,

Similar Jobs

Petite Paloma

Part Time Warehouse + Showroom Associate Job at Petite Paloma

 ...Associate will be responsible for assisting timely and accurate fulfillment of customer...  ...exceptional attention to detail. This is a part-time role offering 10hours per week, with...  ...a few weekends as needed for Holiday order load. ~ Available to start Immediately... 

Ave Maria University

Adjunct Professor of Finance Job at Ave Maria University

 ...management site listed below and upload their cover letter, curriculum vitae, three references, and a statement relating the Universitys Catholic mission as expressed in Ex Corde Ecclesiae to their philosophy of teaching addressed to: Dr. TJ Iijima, Chair of Business and... 

Outform Group

Industrial Designer - Beauty Retail Job at Outform Group

 ...Position Summary: Outform is seeking an Industrial Designer - Beauty Retail to join our Beauty Creative Team, specializing in the creation of innovative, premium retail displays and experiences for leading beauty brands. This role reports directly to the Creative Director... 

Visionaire Partners

State Relations Specialist Job at Visionaire Partners

 ...duties Prioritize work and adapt to shifting deadlines Contract Details: ~6-month W2 contract with extension potential ~2 remote workdays per week ~ Based in Houston, TX or St. Louis, MO ~ Pay: $2528/hour W2~ Must be authorized to work in the U.S.... 

Talon Hiring Solutions

Marketing Specialist Job at Talon Hiring Solutions

 ...client in the Montgomery, AL area that is looking for a Marketing Specialist to develop, implement, and manage all in-house graphic design...  ...for trade show displays, website updates and maintenance, email marketing, social media content, and marketing collateral such...