Job Description
Key Responsibilities:
- Answering Phones and Managing Inquiries:
- Serve as the first point of contact for patients, caregivers, and visitors via phone or in person.
- Address inquiries, provide information about services, and direct calls to the appropriate departments or individuals.
- Schedule appointments and provide reminders for patients as needed.
- Handle inquiries in a friendly and professional manner, ensuring that all concerns are addressed in a timely and efficient manner.
- Mailing HIPAA Documents:
- Prepare and mail required HIPAA-compliant documents, including patient forms, consent forms, and privacy notices.
- Maintain strict confidentiality when handling sensitive patient information and ensure all documents are sent securely.
- Track the mailing process to ensure documents are delivered, and follow up as necessary to ensure compliance.
- Ordering and Managing Supplies:
- Order medical and office supplies as needed, ensuring that inventory levels are maintained.
- Track supply usage and communicate with suppliers to ensure timely delivery and quality of materials.
- Organize and maintain supply storage areas for easy access by staff.
- Monitor supply levels and alert management to low stock or the need for urgent orders.
- Working the Front Desk:
- Greet patients, visitors, and staff in a welcoming and professional manner.
- Check-in patients, verify insurance information, and update patient records as needed.
- Maintain a clean, organized, and welcoming front desk area.
- Assist patients with forms, appointment scheduling, and general facility-related inquiries.
- Ensure compliance with company policies and regulations related to patient confidentiality, scheduling, and documentation.
- Other Administrative Support:
- Perform general office duties such as filing, faxing, photocopying, and scanning documents.
- Assist with scheduling meetings or patient-related appointments.
- Maintain and update patient records in compliance with HIPAA guidelines.
- Help with patient check-out procedures and handle payments, co-pays, and billing inquiries as needed.
Skills and Qualifications:
- High school diploma or equivalent; additional administrative certifications or experience is a plus.
- Previous experience in a medical office or healthcare environment preferred.
- Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively.
- Strong verbal and written communication skills.
- Professional and courteous demeanor, with a customer service-oriented approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software programs quickly.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with a strong commitment to accuracy and compliance.
Hours: M-F 8:30-5
Job Tags
Immediate start,