As a Quality Assurance Deputy Manager, you will play a pivotal role in driving the Quality Assurance strategy for Customer Service Operations.
Full Description
As a member of the global quality assurance team, you will be responsible for implementing quality assurance best practices and scaling them across five locations, encompassing over 1,000 employees and 22 languages, to ensure consistent and exceptional customer service.
Your expertise will be instrumental in defining comprehensive quality metrics aligned with Business goals, creating Quality Assurance strategies for our multi-site contact centers, and analyzing quality issues to identify and implement both remedial and preventative measures.
You will work closely with key operational stakeholders, you will serve as a subject matter expert in customer service, providing critical input on objectives and actions to drive the continuous improvement of service delivery. This exciting role offers the opportunity to spearhead a key area under development, allowing you to establish and shape quality assurance practices from the ground up.
The position includes a competitive salary and benefits package, along with the opportunity to travel to our contact centers across four different continents. Please note that evening and weekend work will be required to ensure successful collaboration with our global customer service teams.
The salary range for this role is $80,000-$90,000 annually.
Preferred Skills, Qualifications and Experience
Main Responsibilities
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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