Job Description

Please complete this 6-minute assessment as part of our recruitment process:

Job Summary

The Patient Outreach Representative is responsible for creating and maintaining a positive, engaging, patient experience from program initiation through all activities and experiences with our organization. This position requires excellent phone-based customer service skills, clear verbal and written communication, ability to follow directions to track and complete a series of complex tasks, basic administrative skills and comfort using technology to track and manage work tasks (Word, Excel, Adobe, and tracking databases). The successful candidate will enjoy talking on the phone, have a can-do attitude, and an interest in supporting patients, healthcare, and advocacy. This position is responsible for contacting program participants (patients, caregivers, health care providers, clients) and completing all administrative duties to achieve program goals. This position is responsible for maintaining strong relationships with patients, clients and internal business operations. Daily use of internal tracking database will be required for patient information storage, recruitment, and engagement management. This position is required to account for her/his time through the company time management program. The Specialist position is expected to work 90% on account work and 10% or less on administrative tasks not related to client work.

Essential Job Functions

• Coordinate activities with patients, caregivers, health care providers, clients and colleagues to achieve program goals within time frames provided by the client
• Read verbatim scripts approved by clients and regulatory bodies
• Field incoming communications and respond to patient questions
• Send and receive authorization forms from health care providers (fax, email, etc.)
• Provide logistical support for patient activities
• Report adverse events according to strict procedures defined by the client
• Coordinate patient expense and honoraria processing
• Document completion of tasks and report hours daily using internal tracking databases
• Use Microsoft Office Suite software and systems to manage data and file management of patient information
• Photocopy, fax, file, scan and organize documents, mailings and patient files
• Maintain security of hard copies and electronic files
• Perform other administrative tasks as needed (e.g. order supplies, additional phone support, meeting notetaking and coordination, etc.)

Minimum Qualifications

• Fluent in English
• Fluent in Spanish, Korean or Japanese (a plus)
• HS Diploma
• B.A./B.S. in English, Journalism, Public Relations or related field, or the equivalent degree is required. Health or science degree preferred.
• Exceptional organizational skills and loves to multitask
• Attention to detail
• Ability to prioritize and meet deadlines
• Excellent verbal and written communication skills including an exceptional phone presence
• Ability to work in a team environment or independently as needed
• Strong computer skills in Microsoft Office Suite and tracking databases

Work Environment

This job operates remotely and will routinely use a computer/laptop.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position.

Benefits/Perks

Medical, Dental, Vision, HSA, FSA, STD, LTD, Life Insurance, Supplemental Insurance, EAP, Pet Insurance, 401(k), Paid Time Off, Holidays, Sick pay, internet allowance, cell phone allowance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Reverba provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

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