Job Description

Job Title: Senior Support Specialist (CGI WMIS)
Job Location - Remote but must travel to San Antonio when needed - expenses paid by project
Duration: Long term

Custom Skill Requirements
CGI WMIS Expert
Integration
Upgrade knowledge
Advanced Application Support

Are you able to travel to the client site in San Antonio, TX if/when required?
Have you done any support activity?
Do you have 5+ years of experience providing advanced application support, issue resolution, and technical leadership for the CGI Work Management Information System (WMIS)?
Do you have experience in Upgrade CGI WMIS application in past?

Senior Support Specialist (CGI WMIS).
The Senior WMIS Support Specialist is responsible for providing advanced application support, issue resolution, and technical leadership for the CGI Work Management Information System (WMIS).
The role involves managing high-severity incidents, performing root cause analysis, implementing permanent fixes, and supporting minor enhancements, upgrades, and integrations.
The specialist acts as a bridge between the business, infrastructure, and development teams to ensure system stability and performance.

Lead L2/L3 application support activities for CGI WMIS and integrated systems (e.g., Maximo, GIS, SAP, Mobile Workforce).
Perform incident triage, root cause analysis (RCA), and coordinate resolution of complex application issues.
Manage problem tickets, propose preventive measures, and track long-term fixes.
Support data analysis and correction, complex SQL/PLSQL scripts, and backend validations.
Execute and validate application patches, hotfixes, and configuration changes through controlled releases.
Monitor and maintain interface health and batch job performance across integrated platforms.
Collaborate with business analysts to translate issue patterns into improvement requests or automation opportunities.
Support change management and release validation activities in line with ITIL processes.
Guide junior support engineers and review their deliverables.
Maintain and continuously update Knowledge Base (KB), SOPs, and configuration documentation.
Contribute to monthly/quarterly service performance reviews with insights on trends and optimization recommendations.

Job Tags

Permanent employment, Remote work,

Similar Jobs

Evention

Customer Support Representative Job at Evention

...Join the client success team at Evention and help support the companys global client network with questions, issues, and various requests... ...hybrid option after probationary period, in downtown Chicago remote candidates will not be considered. Must be willing to work...

Bay State Bank

Assistant Vice President - Compliance and CRA Officer Job at Bay State Bank

...preferred choice for Banking. Position Description: Ensures compliance with all banking laws, rules, regulations, and prescribed... ...the various business units. Additionally, support the Banks BSA/AML/CIP/OFAC program as needed. Key Responsibilities:...

Todd & Sargent, Inc.

Junior IT Administrator Job at Todd & Sargent, Inc.

...Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance....

Optum

OBGYN Job at Optum

Optum NY, (formerly Optum Tri-State NY) is seeking OB/GYN Generalists to join our teams in Rhinebeck and Poughkeepsie, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'...

Heritage Christian Childcare (multiple locations)

Prn Substitute Teachers Aide Job at Heritage Christian Childcare (multiple locations)

...Heritage Christian Childcare (Multiple Locations) in Saint Clairsville, OH is looking for one prn substitute teachers aide to join our strong team. We are located on 52329 National Rd. E.. Our ideal candidate is attentive, punctual, and hard-working. Responsibilities...

One Identity Specialist Job at Openkyber, Texas

MkhwSG1aVjN1UTd3SXlnc2paSWpYTFU5bWc9PQ==