Job Description

Hours for this position will be varied nights including weekends/holidays.

Job Summary

The Administrative Representative coordinates the activities of the Nursing Division across various departments to ensure the seamless delivery of quality care during a designated shift. This position plays a key role in facilitating strong relationships and communication between patients, families, nursing staff, physicians, and the broader community, supporting the overall patient care experience and organizational objectives.

Essential Functions

• Evaluate the availability of supplies and equipment necessary for each shift, including emergency equipment, ensuring all resources are in place for optimal patient care. Assess nursing standards for each shift and organizational quality improvement issues. Facilitate risk management programs, monitor and evaluate customer satisfaction, and initiate emergency plans when necessary.
• Understand and uphold the role and accountability of nursing staff to achieve the highest level of nurse function, aligned with the defined organizational culture.
• Act as a resource for Nurse Managers, unit staff, and other departments. Represent administration in the absence of leadership, facilitating and supporting organizational changes as needed. Utilize evidence-based knowledge in decision-making processes to improve and maintain high-quality, cost-effective patient care across nursing departments.
• Assist in the performance evaluation process for staffing resource personnel, while also evaluating education and leadership development programs for nursing staff.
• Collaborate with the Admitting Department to facilitate patient placement. Assist in the utilization review process and work closely with the Nurse Manager to assess and fulfill short- and long-term staffing needs.
• Demonstrate comprehensive knowledge of healthcare services to support necessary resources and ensure the delivery of high-quality care to patients.
• May initiate clinical treatments based on policies and procedures. Provide nursing care that meets the physical, emotional, spiritual, and social-cultural needs of patients and families through a family-centered approach to care delivery.
• Facilitate conflict resolution within the Nursing Division and across other departments. Assist Public Relations in managing incidents and events. Foster positive, collegial relationships with the Medical Staff and facilitate intra- and interdepartmental communication and problem-solving processes.
• Communicates with SMH-N/SMH-O Administrative Representatives regarding staffing and other issues. Ability to absorb high levels of change. Values diversity holds multiple perspectives.

Education

• Bachelor's Degree from - Required

Experience

• 1 year supervisory experience - Preferred
• 5 years Nursing experience - Required

Licenses and Certifications

• Advanced Cardiac Life Support (ACLS) ACLS Training Upon Hire - Required
• Clinical Other\BCLS - Basic Life Support BCLS Training Upon Hire - Required
• Must obtain National certification within 1 year of hire or promotion date. - Required
• Nursing\RN - Registered Nurse - State Licensure And/or Compact State Licensure State Licensure Upon Hire - Required

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