Job Description

A nonprofit organization on Long Island is actively seeking a new Medical Support Specialist to join their growing team in Nassau County. In this role, the Medical Support Specialist will play an integral role in facilitating high-quality care and seamless operations for residents with diverse behavioral and medical needs.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: 8am to 4pm

Responsibilities:

• Greet and onboard new residents upon arrival at the infirmary
• Manage clerical duties, including maintaining medical records, preparing reports, processing documentation, handling communications, and updating specific sections of the electronic medical record (EMR)
• Coordinate tasks related to billing and facilitate referrals through the EMR
• Communicate with insurance providers to support residents' healthcare needs
• Assist with prescription requests and oversee nursing schedules
• Organize transportation arrangements, including those required under 29i medical transportation provisions
• Facilitate resident admissions and intake processes, ensuring all necessary documentation is uploaded to the EMR
• Support family and provider interactions, including securing consents and arranging introductory meetings
• Oversee nursing team schedules, ensuring adequate coverage and filling gaps when needed
• Plan and schedule medical appointments and coordinate transportation logistics
• Communicate effectively with families, residents, and care teams to ensure seamless delivery of care
• Generate reports as needed for resident care and operational requirements
• Perform other duties, as needed

Qualifications:

• Demonstrated commitment to Trauma-informed, Person-centered Care principles
• Solid understanding of the needs of Vulnerable populations, including individuals with autism, developmental disabilities, and complex medical needs
• Proficiency in digital tools, including the Microsoft Office suite and EMR systems
• Dedication to anti-racist principles and fostering diversity, equity, and inclusion
• Compliance with health and safety requirements, including immunizations or proof of immunity as mandated by New York State Public Health Law and related regulations

Desired Skills:

• Associate's and/or Bachelor's Degree
  

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