Job Description

Job Title: Associate, Merchant Campaign Operations

Location: Remote (preferred near NY, San Francisco, Seattle, LA, Sunnyvale, Chicago, Austin, Denver, Atlanta, Miami, Boston, Washington, DC)

Term: Contract opportunity

Job description:

The Marketing Operations team ensures the delivery of high-quality, relevant communications to audiences globally. We are a team of technical CRM experts who build, QA, and launch marketing campaigns designed by Lifecycle Marketing partners. Our focus is on high-quality campaign delivery and operational efficiency, ensuring each campaign reaches the correct audience on time and with excellent craft.

Key Responsibilities:

Campaign Strategy & Execution:

• Build, launch, and optimize retention marketing campaigns using Iterable.
• Own the QA review process, collaborate with designers and copywriters, and build target audience segments.
• Gather feedback from multiple stakeholders to ensure campaign quality and alignment.

Operational Efficiency:

• Develop scalable workflows, processes, and best practices to launch campaigns with minimal errors.

Cross-Functional Collaboration:

• Partner with Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design teams on campaign goals, audience segmentation, and creative execution.

Performance Analysis:

• Monitor campaign performance and provide insights and recommendations to improve quality, craft, and efficiency for future initiatives.

Stakeholder Management:

• Serve as the primary point of contact for Campaign Operations for Lifecycle Marketing partners, ensuring alignment with company priorities.

Tool Expertise:

• Leverage Iterable and other marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

Qualifications:

• 2–3 years of experience in B2B Retention Marketing, Email Marketing, or Lifecycle Marketing.
• Hands-on experience with Iterable preferred; familiarity with ESP/marketing automation tools required.
• Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
• Analytical mindset with ability to interpret data and optimize campaigns.
• Excellent interpersonal and communication skills for collaboration with cross-functional teams.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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