Job Description

Company Description

TL365 is a family-owned and operated, award winning Travel Management Company (TMC) based in Wheeling, IL and specializing in both corporate and leisure travel. With almost 40 years of experience in the travel industry, our luxury travel team specialize in curating personalized luxury vacations for clientele who appreciate our high-touch and knowledgeable insight for destinations around the world.

As an associate of Travel Leaders Network, one of the nation's top consortia, and a branch of Tzell Travel Group, we have access to a vast network and resources. Alongside our proprietary booking platform, our advisors are supported to best be able to provide our clients with in-depth knowledge and exceptional service.

Role Description

This is a full-time hybrid role for a Luxury Travel Team Manager at TL365. TL365 is looking for a passionate and experienced Luxury Travel Team Manager to lead our internal luxury travel advisors while also engaging directly with clients. This role demands deep expertise in luxury hotels, destination management companies (DMCs), and cruise lines, combined with exceptional communication and leadership skills to foster an inspiring, positive team culture.

Key Responsibilities:

• Lead and mentor a team of luxury travel advisors, creating a supportive, inclusive, and motivating work environment that champions collaboration and high performance.
• Oversee daily operations, ensuring consistent enforcement of company policies and best practices to maintain excellence and compliance.
• Engage directly with select high-value clients, offering personalized consultation and luxury travel solutions.
• Build and nurture strong partnerships with top-tier luxury hotels, DMCs, and cruise lines to provide exclusive and seamless experiences for clients.
• Drive team sales initiatives focused on luxury travel products, monitoring performance, and providing coaching to achieve or exceed targets.
• Collaborate with marketing and leadership to refine strategies and promote the luxury travel division in line with Travel Leaders 365’s brand and standards.
• Stay abreast of new luxury travel trends, supplier innovations, and competitors to keep the team informed and ahead of market demands.

Qualifications

• Customer Satisfaction, Customer Service, and Communication skills
• Proven experience as a successful luxury travel advisor, preferably with knowledge of luxury hotels, DMCs, and cruise lines.
• Knowledge of luxury travel trends and destinations
• Attention to detail and ability to manage multiple tasks simultaneously
• Strong problem-solving and decision-making abilities
• Proficiency in travel booking systems and technology
• Excellent interpersonal and relationship-building skills
• Ability to work independently and remotely
• Experience in the hospitality or tourism industry
• Experience in negotiating with vendors on behalf of clients
• At least 3 years in a leadership or managerial role, ideally managing internal travel consultants.
• Exceptional communication and interpersonal skills with the ability to enforce policies diplomatically and build a positive team culture.
• Strong organizational skills and ability to foster a culture of accountability, support, and client-centered service within a team.

Compensation

• This is a base + commission compensation structure
• Benefits include Health Care, Access to Vision and Dental Insurance, 401k, Sick Leave and Paid Time Off (Vacation) Policy

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