Job Description

As Adobe's scaled production partner, Tag is tasked with adapting and localizing content tailored to markets, regions and audiences all around the word.

This is a great opportunity for Globalization or Localization professionals! We are looking for someone to act as the overall global lead and point of contact for the Globalization Team within a global client account. You will serve as the strategic globalization production leader responsible for functional excellence, quality control, brand champion, and client partnerships for the globalization team. And will also be working closely with the Head of Globalization, our Client and Growth teams and our Operations team.

As part of the leadership team within the Language Service offering, this role will be pivotal in driving best practices, leading change management strategies and being able to communicate the vision throughout the business. This role is key to ensuring global consistency and excellence across all regions and projects for the client and collaborating with the wider Tag Team. The ideal candidate will lead with an innovative mindset, driving both quality and efficiency while fostering strong client and internal relationships.

THIS WILL BE A 6-12 MONTH CONTRACT

JOB DUTIES

(* denotes an “essential function”)

• *Responsible for delivering and overseeing the Globalization work for all of client campaigns, ensuring that client needs are being met and exceeded
• Manage and coordinate multiple markets to hit deadlines and quality metrics
• *Responsible for project health and project financial reporting.
• Support Client lead on client presentations and attend client meetings
• *Support Regional Transcreation Managers in handling serious issue escalation and resolution.
• Provide a strategic point of view and leadership for evolving our globalization efforts with the client.
• Ensure quality control and operational excellence across all language services for the client.
• Regularly review Globalization operating procedures and lead continuous improvement charge to improve profitability within the client account.
• Work with the Head of Globalization to identify new strategic workflows, technology, and implementation of AI for the globalization team and the client account.
• Develop a strategic and operations plan to ensure data driven processes are implemented and visible for the Adobe team for globalization.
• *Assist in setting up new stakeholders, regions, accounts within the client org, identifying the appropriate workflows, resources, and specific unique service offerings
• *Create a communication plan across the client and the Globalization Team to share learnings, best practices, and standards.
• Promote Language Services online and offline

JOB QUALIFICATIONS

• Bachelor’s degree in related field. A combination of education and work experience can be substituted
• Minimum 8+ years’ experience in globalization, advertising, or a related field
• 6+ years people management experience
• Proven track record of leading global teams and managing complex global accounts
• Strong strategic and operational leadership skills with a focus on client satisfaction and process optimization
• Excellent communication and presentation skills with the ability to build strong relationships with global clients and internal stakeholders
• Excellent customer service skills
• Excellent written & verbal skills
• Excellent presentation skills
• Excellent understanding of localization technology and how it relates to our technology
• Highly organized with excellent attention to details
• Able to motivate, develop and lead a team
• Ability to drive new business & to develop and strengthen business relationships with global senior stakeholders
• Ability to have long-term vision and develop a new business unit from the ground up

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

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