Job Description

The Leasing Consultant is the primary property sales representative and resident customer service liaison. Additional responsibilities include but are not limited to:

• Greet customers, offer refreshments, sell property benefits, request deposit and perform all leasing functions.

• Responsible for answering phone as 1st line of contact by second ring.

• Respond to calls and inquiries from customers, residents and vendors professionally.

• Complete guest cards, record all traffic and follow-up with all customers via Knock.

• Prepare lease renewals and conduct follow ups to achieve resident retention.

• Qualify customers according to property guidelines and adhere to all Fair Housing/OSHA Laws.

• Collect all required new lease paperwork, fees and deposits.

• Maintain a professional, friendly office atmosphere.

• Daily inspection of models, vacant, and office appearance to ensure readiness.

• Be aware of local market trends and conditions. Update Market Survey to review competitors rents and specials weekly utilizing Apartment IQ.

• Quarterly in person shop comps.

• Maintain accurate resident and leasing records.

• Accept service requests and route to maintenance; conduct daily follow-up of pending maintenance service requests for customer satisfaction.

• Inspect property tour path, show units or model to ensure a litter free path, report service needs to manager or maintenance.

• Adhere to all local/state laws and comply with the company’s policies and procedures.

• Required to wear uniform and have proper appearance at all times.

• Office and desk need to be clutter free.

• Adhere to company guidelines on company dress code.

• Knowledge of occupancy goals and expectations.

• Return calls/emails within 24 hours.

• Assist with social media postings, resident activities, creating content for marketing strategies.

• Follow incident reporting procedures and prevent liability by reporting incidents timely.

• Schedule: Saturdays, Sundays, and one weekday.

Salary:

• $21 - $24/hr DOE + bonuses + housing discount

Benefits:

• Medical, dental and vision insurance, including flexible spending accounts
• Life, accidental death and dismemberment, short-term disability and long-term disability insurance available
• Employee Assistant Program
• 401(k) Retirement Plan (pre-tax and Roth) options available
• 18 days per year of PTO, total increases with years of service
• Housing discount available at any one of our properties
• 9 paid holidays annually
• Tuition Reimbursement for continuing education

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