Junior IT Administrator Job at Todd & Sargent, Inc., Ames, IA

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  • Todd & Sargent, Inc.
  • Ames, IA

Job Description

The Role: Background, context, and vision for this role and why this role exists

As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.

Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.

The What: What this role is responsible for.

Technical Expectations

Help Desk Support

  • Provide Tier 1 technical support via phone, email, and in-person assistance
  • Troubleshoot common issues with Windows workstations, printers, and mobile devices
  • Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
  • Document all support requests in ticketing system with detailed resolution steps
  • Maintain help desk metrics including response time and resolution rate targets
  • Escalate complex issues to Senior IT Administrator with proper documentation

Hardware & Infrastructure

  • Deploy and configure new workstations and laptops for staff onboarding
  • Perform routine maintenance on high-performance CAD workstations
  • Assist with network infrastructure maintenance and cable management
  • Support mobile device management for iPads and field devices
  • Manage inventory of IT equipment and supplies using asset management system
  • Coordinate hardware warranty repairs and replacements

Software Support

  • Assist with Autodesk software installations and license management
  • Support Office 365 deployments and basic troubleshooting
  • Maintain software inventory and compliance tracking
  • Perform basic database maintenance and backup verification under supervision
  • Update and patch workstation operating systems following established procedures
  • Support specialized engineering applications (RAM, Wind, Enercalc)

Field Operations Support

  • Provide remote support for field personnel via VPN and remote desktop tools
  • Assist with mobile device configuration and troubleshooting
  • Support construction management software used on jobsites
  • Coordinate with Senior IT Administrator for complex field technical issues
  • Document field support procedures and common resolution steps

End-User Support & Customer Service

  • Provide clear communication with employees of all technical levels
  • Model best practices for customer service and coach junior staff in handling end-user support
  • Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
  • Build trust with employees by consistently delivering responsive, high-quality support

Effective Organization and Housekeeping of IT Hardware

  • Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
  • Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date.
  • Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.

Qualifications:

Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience

Experience: 1-2 years relevant experience in IT support or help desk environment

Technical Skills:

  • Strong Windows desktop support skills and basic networking knowledge
  • Familiarity with Microsoft Office Suite and basic troubleshooting
  • Understanding of Active Directory basics and user account management
  • Basic knowledge of computer hardware and peripheral devices

Preferred Qualifications

  • Experience in architecture/engineering or professional services environment
  • Knowledge of CAD/BIM software and high-performance workstation requirements
  • Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
  • CompTIA Security+ or similar security certifications
  • Experience with backup and disaster recovery solutions
  • Familiarity with compliance frameworks (ISO 27001, NIST 800-171)
  • Understanding of construction industry workflows and technology needs

Job Tags

Work at office, Remote work,

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