Job Description

Catbird is looking for an Inventory Key Holder to join our San Francisco store team. The Inventory Key Holder role is part of the store leadership team, impacting store sales through customer service and excellence in store inventory operations. Inventory Key Holders are responsible for accurately & efficiently maintaining the store's inventory as well as; directly servicing customers, training & developing others on inventory operations, and collaborating with their Store Leadership partners to meet/exceed shared store goals. The position is full time and one weekend day availability is a must.

About Catbird

In over 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves.

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

• Receive, tag, and maintain inventory throughout the store and in backstock
• Oversee and maintain an organized back of house space
• Maintain a deep understanding of customer habits, and be able to assist customers during busy times during the day
• Pick and pack in store pick ups as needed
• Lead in store pick up (ISPU) communication, with customers and store BNY partners
• Restock merchandise on the floor daily and optimize floor space
• Maintain store signage
• Compile, organize and communicate inventory needs to the Area Manager & appropriate partners
• Communicate daily through EOD emails, priorities, results, focuses for the product of the store.
• Check quality, quantity, and accuracy of incoming inventory
• Perform routine checks on current inventory to ensure accurate stock levels
• Ad hoc administrative tasks
• Partner with store management to conduct quarterly inventory
• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager
• At times open/close the store as business needs dictate and in partnership with the Store Manager

Our Ideal Candidate

• Detail oriented and organized
• Strong customer service skills, always friendly and patient
• Strong verbal and written communication skills
• Good at prioritizing and decision making
• Proficient in Microsoft Word and Excel
• Able to work independently, and prioritize tasks
• Able to learn new systems and processes quickly
• Able to work cross functionally with other departments

Perks & Benefits

• Health Insurance with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision insurance.
• Two weeks accrued vacation time & additional paid sick time
• 401(k) with profit sharing
• Generous employee discount
• Career development stipend

Plus premium weekend pay & monthly bonus incentives

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