Job Description

About Us:

Human Touch Home HealthCare has been a trusted name in home health for over 27 years. With multiple locations across Virginia, Washington D.C., Maryland, and Pennsylvania , we offer one of the most comprehensive selections of career opportunities in the industry—from per diem to full-time roles.

We specialize in both skilled and non-skilled care and take pride in delivering compassionate, high-quality service in the comfort of our patients’ homes.

We are proud to be an Equal Opportunity Employer . Qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.

At our Falls Church office , you’ll experience a team-oriented, upbeat culture where teamwork, mutual respect, and work-life balance are at the heart of everything we do. We are deeply committed to our patients and to the community we serve—and that starts with creating a positive environment for our staff to thrive.

Position Summary:

We are currently seeking a friendly, detail-oriented, and experienced Intake Coordinator to join our in-office team in Falls Church, VA. This vital front-line role ensures that every new patient is welcomed with professionalism, warmth, and care.

As the first point of contact for patients and referral sources, you will be responsible for managing the entire intake process—from receiving referrals to coordinating care start dates—ensuring that everything runs smoothly and efficiently for all involved.

What You'll Do:

• Receive and process new patient referrals with speed, accuracy, and compassion
• Communicate clearly and professionally with physicians, referral sources, patients, and families
• Verify insurance coverage and obtain prior authorizations as needed
• Coordinate care start dates and collaborate with clinical and administrative teams
• Maintain accurate, organized records in our EMR system
• Provide regular updates and follow-ups with referral sources and internal departments
• Support a seamless intake experience that reflects our commitment to excellence

What We’re Looking For:

• Preferred: Minimum of 2 years of home health intake experience
• Solid knowledge of Medicare/Medicaid guidelines, insurance verifications, and authorizations
• Excellent communication and customer service skills
• Strong attention to detail and the ability to prioritize in a fast-paced office setting
• Proficiency in EMR systems and Microsoft Office Suite
• A positive, team-oriented mindset and a proactive attitude
• Must be able to work in-office Monday through Friday at our Falls Church location

Why Join Human Touch in Falls Church?

• Family-oriented office culture with a strong focus on collaboration and support
• Competitive compensation
• Generous PTO , including vacation, sick time, and paid holidays
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Opportunities for career advancement and continuing education
• A leadership team that values your voice and supports your growth
• A chance to be part of something meaningful— making a difference in people’s lives every day

Apply Today and Help Us Welcome Patients with Care and Compassion.

If you're a motivated professional looking for a team where your work truly matters, join us at Human Touch Home HealthCare in Falls Church. We’re excited to welcome someone who shares our commitment to excellence, teamwork, and heartfelt service.

This is an in-office position. Remote and hybrid work arrangements are not available.

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