Job Description

Make an impact where it counts. As a Verification & Authorization Specialist, you’ll play a critical role in ensuring patients can access the care they need without unnecessary delays. You’ll be the go-to expert for verifying insurance coverage, obtaining pre-authorizations, and making sure the details are handled with accuracy and care.

This isn’t just a back-office role — it’s a chance to be part of the patient care journey, working alongside a collaborative team that values precision, communication, and professionalism.

What You’ll Do

• Serve as the first line of support by verifying patient insurance eligibility and coverage requirements.
• Secure pre-authorizations for therapy services, ensuring patients can begin treatment on time.
• Accurately document all communication with providers, payors, and patients.
• Load verified information into the system and keep patient records up to date.
• Clearly and confidently explain coverage details to patients in a way they understand.
• Apply knowledge of CPT, HCPCS, and ICD-10 coding as needed.
• Work independently while also contributing to a supportive, solutions-driven team.
• Jump in on other responsibilities as needed — flexibility is key.

What You Bring

• High School Diploma or GED required; additional education in healthcare administration a plus.
• Prior experience verifying insurance coverage and securing authorizations for therapy or medical services.
• Familiarity with medical terminology, CPT, HCPCS, and ICD-10 coding.
• Previous billing experience preferred.
• Excellent communication skills — both verbal and written — with the ability to simplify complex information for patients.
• Strong organizational skills and the ability to manage multiple priorities with attention to detail.

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