Job Description

Job Overview

The Warehouse IT Technician (Level 1) serves as the primary on-site IT presence at our local branch warehouse, responsible for the routine maintenance, troubleshooting, and technical support of end-user systems and warehouse IT hardware. This technician will follow established procedures, assist corporate IT remotely, and ensure operational continuity through effective problem-solving and communication.

Key Responsibilities

• Performs daily checks, routine maintenance, and support for IT hardware within the warehouse, including PCs, printers, RF scanners, and network cabling
• Acts as remote hands for corporate IT teams, executing tasks as directed with minimal supervision
• Follows and adheres to established IT procedures, documentation, and escalation paths for all service and support tasks
• Uses Privileged Access Management (PAM) tools to troubleshoot, maintain, and repair local systems as issues arise
• Responds to, tracks, and manages IT support tickets using company trouble ticketing systems; assess priority and impact of new issues in relation to existing ones
• Performs basic troubleshooting and diagnostics for PCs, peripherals, and printers (thermal, laser, and inkjet), and escalate when necessary
• Creates and update technical documentation, such as step-by-step support guides, equipment lists, and troubleshooting flows, reflecting any changes in infrastructure or process
• Maintains clean and organized IT workspaces and inventory of spare parts and hardware components
• Collaborates with internal teams to ensure seamless onboarding of new devices or software rollouts within the warehouse
• Provides user support for software/hardware issues, including login problems, network access, printing errors, and application troubleshooting
• Maintains strict confidentiality
• Performs other duties and/or tasks as assigned

Skills

• Excellent verbal and written communication skills
• Excellent attention to detail
• Excellent organizational skills
• Excellent interpersonal skills
• Excellent ability to create and maintain documentation for support tasks and procedures
• Trouble ticketing systems (e.g., Service Desk, Jira, or similar)
• PAM tools or remote desktop tools (e.g., TeamViewer, RDP, or similar)
• Knowledge of basic IT concepts, Windows OS, hardware troubleshooting, and user support processes
• Knowledge of thermal, laser, and inkjet printer cleaning, maintenance, and support
• Knowledge of Windows operating systems and basic network concepts (IP, DNS, MAC, etc.)
• Knowledge of Active Directory, remote utilities, or ticket routing in a tiered support structure preferred
• Knowledge of warehouses or logistics environments preferred

Required Qualifications and Education

• 2 - 4 years experience in a Level 1 IT Technician or similar support role
• 0 - 2 years experience supporting PC’s, Laptop, RF scanners, label printers, or other warehouse specific hardware preferred
• CompTIA A+ or similar entry-level IT certification preferred

Physical Demands

• Must be able to read from a screen
• Must be able to communicate verbally and written
• Must be mobile within an office space to access file cabinets, office and/or computer equipment
• Must be able to lift 35 pounds
• Must be able to position themselves to move or install computer hardware
• Must be able to move inside the warehouse while carrying product

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discount
• Paid Sick/Personal Time
• Paid Vacation Time

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans Corporation will only employ those who are legally authorized to work in the United States for this opening.

This company participates in E-Verify.

Notice to California Employees and Prospective Employees

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