Purpose:
As a Helpdesk Support Specialist, you will be the first point of contact for employees seeking technical assistance. Your primary responsibility is to provide prompt, professional, and effective support for hardware, software, and network-related issues, ensuring minimal downtime and maximum user satisfaction.
This role supports the overall technology strategy and streamlines business processes across the main offices and field site locations for National Storage Affiliates, which includes 900+ self-storage stores managed by NSA. This role will work in various areas, including front-end web technologies, integrations, supporting technology projects, and the service desk.
In this role with the NSA, you will report to the Senior Manager of IT to support multiple technology development initiatives. You will also be supported by internal and external teams, as well as external vendors that provide technology assistance to operations.
This position will work a 1 in 4 Saturday rotation.
Reports To: Senior IT Manager
Compensation Range: $56,500 - $65,000 Base + Bonus
Duties and Responsibilities:
Education and Experience:
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