Job Description

As our nationwide growth accelerates, our Consumer Finance team plays a key role in driving forward our mission of Bringing Happiness to Every Home® by creating a culture of continuous improvement with our consumer finance systems, processes, and guidelines.

As an In-Home Sales Support Specialis t at West Shore Home®, you will contribute to this mission by assisting Design Consultants as they navigate the process of securing financing for our valued customers. You will report directly to our Consumer Finance Manager and work closely with our Design Consultants and In-Home Sales teams.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

What You’ll Contribute

In this role, you can expect to:

• Provide troubleshooting assistance to our Design Consultants
• Document and maintain records of all requested support from our Design Consultants, including outcomes, feedback, and any follow-up actions
• Acquire an understanding of State, Federal, and Local Consumer laws to ensure compliance.

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• Excellent communication and problem-solving skills
• Proven experience working with Microsoft Office Suite
• High School diploma or equivalent, required
• 1 year experience working in a customer service, sales, or similar role

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition .

We’ve got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

More to Know

• Schedule: Non-Exempt role with standard hours alternating Monday-Friday 9AM-5:30PM or 12:30M-9PM, with potential for rotating Saturdays
• Location: Irving, TX
• Seniority Level: Entry Level
• Pay: Hourly

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of , there is no better place to do so.

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