Job Description
About the Company
A dynamic and fast-growing retail company based in Fort Worth, Texas, operating a robust network of convenience stores across multiple states. With ongoing expansion, the company is poised to strengthen its market presence nationwide.
About the Role
The Call Center Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Pay range and compensation package
~24/hr
Job Tags
Holiday work, Flexible hours,
Similar Jobs
Provident1898
Become a Community Associate at Provident1898! Who We Are: Provident1898 ( is a co-working community of diverse entrepreneurs, innovators, and artists who are passionate about building a more progressive and equitable workplace. Located in Downtown Durham in the historic...
Fourth Floor
...discrepancies Support both e-commerce and wholesale order fulfillment Keep packing stations and storage areas impeccably clean and well-stocked Adhere to health and safety protocols, including proper lifting techniques and equipment use Communicate clearly and...
Midwest Logistic Systems
...with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. ~$5,000 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter. ~ Longevity bonus of up to $750 per quarter. ~ Weekly paychecks....
Leeds Professional Resources
...Were seeking a proactive and highly organized Executive Assistant to provide top-level administrative support to senior executives in a fast-paced, professional environment. Key Responsibilities Coordinate executive calendars, meetings, and travel logistics for...
EMK Recruiting
Join a local, fast-paced company in the animal health industry as a Warehouse Fulfillment Associate. This is a great opportunity for someone detail-oriented, dependable, and looking to grow with a great company. Job responsibilities include but are not limited to: ...