Job Description

osition Title: Deskside Support Technician (Tier 2)

Shift: First Shift (Flexible Start Time: 7:00 AM – 8:00 AM)

Location: 100% Onsite – Fargo, ND Area

Travel: Occasional travel to nearby facilities using personal vehicle

Overtime: As needed

Physical Requirements: Must be able to lift up to 50 lbs

PPE: Metatarsal safety shoes required from Day 1

Position Summary:

We are seeking a reliable and technically skilled Deskside Support Technician to provide Tier 2 support at our Fargo location and surrounding facilities. This role involves hands-on support for IT hardware and software, ensuring smooth day-to-day operations for end users.

Key Responsibilities:

• Provide deskside support for hardware, software, and peripheral issues.
• Perform routine IT tasks such as:
• Imaging computers
• Replacing printer toner and parts
• Disposing of outdated assets
• Resolving ServiceNow trouble tickets
• Maintain accurate documentation including:
• Asset updates in Asset Center
• Process logs and incident reports
• Inventory and maintenance records
• Communicate effectively via email and maintain essential records such as contact lists and customer updates.
• Identify and resolve common technical issues using documented solutions; escalate complex issues as needed.
• Support AV and conference room technologies.
• Perform basic equipment maintenance and supply ordering.
• Follow knowledge base (KB) articles and unit-specific procedures for troubleshooting.

Required Qualifications:

• Strong understanding of computing and networking fundamentals.
• Experience supporting AV and conference room systems.
• Proficiency with Microsoft Office and standard desktop applications.
• Familiarity with Agile methodology.
• Knowledge of computer security policies and general security concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively.

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