Job Description

Job Title: Help Desk

Location: New York, NY 10027 (Hybrid)

Position Type: 10 Months (Contract)

Number of Hours: 40 Hrs/ week

Interview Type: In-person

Required Skills:

• 12 months experience working directly with users in a health and human service environment.
• 12 months experience providing non-technical computer support
• 12 months experience with use of software to collect, filter, process, create and distribute data.
• 12 months experience creating flow diagrams, structure charts, and other types of system or process representations.
• 12 months experience performing information activities to support the implementation of an automated service system
• 12 months experience with use of SQL.
• 12 months experience facilitating or providing technical assistance to users/groups to improve current business practices
• Bachelor’s degree

Responsibilities:

• The Junior Business Analyst is an entry level position that works closely with the Senior Business Analyst team, OCFS and the Foster Care agencies to achieve the Casework Contact Assurance goals.
• Through the Casework Contact Assurance special project, the Junior Business Analyst will continue to provide, operational and focused management support to the Region 3 based local social service districts and voluntary agencies in their efforts to make certain that required visits are documented.
• Additionally provide administrative support to the Regional office.
• This role leverages the individual’s knowledge and analytical skills to support the execution and delivery of the OCFS Casework Assurance initiative in accordance with ACYF-CB-PI-07-08.
• The positions will also support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements.
• Primary duties will include collecting, analyzing and documenting the required data, information and goals and transferring the same to the senior analyst team.
• The candidate should understand the business process and requirements of the voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and business process descriptions.
• Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children’s Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented.
• Provide continued support to districts and agencies with review of CONNECTIONS with relation to data integrity for Casework Contacts.
• Any other duties deemed necessary by the Regional Office that impact permanency for youth.

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