Help Desk Agents Job at VDart Inc, Remote

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  • VDart Inc
  • Remote

Job Description

Role: Help Desk Agents

Location: Canada (Remote)

Type: Contract

Day to Day job Duties: (what this person will do on a daily/weekly basis)

  • Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
  • Answers the help desk line and responds to users' requests regarding computer systems.
  • Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
    Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
  • Maintains user information and documentation.
  • Participates in ensuring that client requests via the ticketing system are managed to closure.
  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
  • Answers the help desk line and responds to users' requests regarding computer systems.
  • Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  • Maintains user information and documentation.
  • Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

  • Must be fluent in French Canadian and English language
  • Strong telephone etiquette skills
  • Ability to develop business relationships and communicate effectively with the user community.
  • Basic trouble shooting skills.
  • Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

Nice to Have; (But not a must)

  • Industry Certifications

Job Tags

Contract work,

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