Job Description

*Must be fluent in French and English*

Location : Bridgewater, NJ (Hybrid)

Pay : $25/hour

Job Type : Contract

Duration : ASAP- December 2025 (potential to turn permanent)

Position Overview:

We are seeking a Customer Service and Order Management Specialist to join our team. This hybrid role, based in Bridgewater, NJ , offers a competitive pay rate of $25/hr . The successful candidate will be responsible for managing the order-to-cash process for an allocated customer portfolio, ensuring the timely and accurate processing of orders and deliveries, and delivering outstanding customer service. This role requires fluency in French and the ability to collaborate effectively with sales, logistics, and other internal teams.

Key Responsibilities:

• Customer Data Management : Oversee the accuracy, integrity, and maintenance of customer data, ensuring timely updates and compliance with company policies.
• Order and Delivery Management : Manage the order flow from acquisition to entry, ensuring orders are processed in line with trade terms. Act as a liaison between planning, logistics, and customers to ensure timely delivery and resolution of any issues.
• Customer Interaction : Serve as the first point of contact for customer inquiries related to commercial, logistics, and product claims. Respond promptly to customer concerns and resolve issues efficiently.
• Backorder and Return Management : Handle backorders, ensuring all orders are fulfilled in a timely manner, and manage product returns in compliance with agreed trade terms.
• Sales Support : Assist with sales events, including campaigns, product presentations, customer visits, and other related activities. Help prepare and execute these events, ensuring seamless customer interaction.
• Reporting : Generate and provide sales/customer-related reports for both the sales team and customers, helping to improve operational efficiency.
• Process Improvement : Contribute to enhancing customer service procedures and systems to improve service delivery and overall customer satisfaction.
• Collaboration : Work closely with cross-functional teams such as sales, logistics, and finance to ensure smooth operations and support any ad hoc projects or activities.

Qualifications:

• Experience :
• Minimum of 2 years of experience in a B2B customer service environment, preferably in order management or a related field.
• Proven experience in customer-facing roles, demonstrating excellent communication and problem-solving skills.
• Skills :
• Fluent in French (both written and spoken).
• Strong understanding of the order-to-cash process , sales principles, and business operations.
• Experience with SAP (preferred).
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Working knowledge of Incoterms and customs rules.

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