Job Description

The Flight Support Specialist position is located in the Operations Control Center and reports to the Flight Support Supervisor and is ultimately accountable to the Director of Flight Services.

General Description

The Flight Support Specialist has responsibility for maintaining oversight of all fleet movements, progress, delays, reporting and support of all Pentastar Aviation aircraft under all regulations a particular customer operates under including, CFR 14; FAR 91, FAR 135, and FAR 125. This position serves as a central point of contact for all aircraft movements, and customer inquiries. Duties include flight tracking, weather briefing, and overseeing the status of all flight services including catering, ground transportation, and FBO services. This position requires a thorough working knowledge of flight planning processes, aircraft performance considerations, and placing judgement on how weather, NOTAM's and ATC flow and restrictions affect operations.

This position requires excellent, professional written and verbal communication skills, a positive engaged working attitude, and strong interpersonal skills for working within a close team environment to problem solve. The Flight Support Specialist works closely with trip planners, charter sales representatives, managed and charter customers, maintenance personnel, line service personnel, catering personnel, and flight crewmembers regularly to manage trip details from start to finish. On a rotating basis, candidates must be willing to work all shifts including weekends, holidays, afternoon and midnight shifts.

Qualifications

• College degree preferred.
• Pilot training and experience preferred.
• Prior aviation experience or education required.
• Thorough understanding of applicable Federal Aviation Regulations preferred.
• Thorough technical understanding of flight planning, and aircraft performance preferred.
• Ability to prioritize tasks with limited time. (time management skills)
• Strong customer service skills required.
• Proficiency in Microsoft Office applications, and internet required.
• Excellent verbal and written skills required.
• Previous experience in the following software applications preferred (FOS/FL3XX, Foreflight, FlightBridge, Jeppesen, Apple Products)
• Outstanding teamwork skills are required.
• Thorough understanding of business aircraft operations in worldwide service preferred.

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