Job Description
Duration : 12 Months (Possibility of extension/conversion based on performance and budget)
Client : One of the largest fluid filtration and related components manufacturers
Overview :
In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the You will also be responsible to provide backup support to neighboring territories as required.
Duties :
- In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems.
- Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices.
- Accurate and detailed completion of Work Orders and related documentation.
- Close Work Orders daily.
- Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
- Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame.
- Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).
- Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
- Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
- Maintain timely, courteous, effective and professional communications between all customers, internal and external. Emergency responses could require a 2hr callback window requiring maximum of 24-hour on-site response time.
- Adherence to NA Fleet Vehicle Policy.
- Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.
- Submission of expense reports every two weeks.
- Meet customer site requirements including, but not limited to: vendor credentialing, background checks, and immunization requirements as needed.
Qualifications :
- Associate's Degree in Electrical/Electronic or Mechanical Engineering or equivalent Technical degree, professional or military electronics / mechanical experience may substitute. Electronics background / experience desired. OR High School diploma or GED with 3+ years of field service experience and/or experience in skilled trade.
- Must have water treatment experience.
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