Job Description

Job Description and Duties

The Contractors State License Board is currently recruiting for a Special Investigator in the Enforcement Division – Orange County Investigative Center.

The position is located in Norwalk.

Under the general direction of the Supervising Special Investigator I (SSI I), the Special Investigator (SI) works at the entry/training, journey, and full journey level to investigate re-active consumer complaints including complex complaints based upon the rules and regulations of the Contractors State License Law.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. 

CalCareers Exams:  Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Please refer to the “Application Instructions” and “Additional Instructions” for information on how to apply.

Please let us know how you heard about our position by taking this brief survey.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) Medical Clearance prior to being hired.

• The incumbent shall participate in DMV’s Employer Pull Notice Program (EPN), which is a process for providing the Department with a report showing the driver’s current public record as recorded by the DMV, and any subsequent convictions, failures to appear, accidents, driver’s license suspensions, driver’s license revocations, or any other actions taken against the driving privilege or license, added to the driver’s DMV record.

• Fingerprinting: Chapter 2, section 154.3 California Business Professions Code (a) pursuant to subdivision (u) of Section 11105 of the Penal Code, the department shall submit to the Department of Justice fingerprint images and related information required by the Department of Justice for an employee, prospective employee, contractor, subcontractor, or volunteer. The Department of Justice shall provide a state- or federal-level response pursuant to subdivision (p) of Section 11105 of the Penal Code.

• This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations.  The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Investigation techniques and procedures; rules of evidence and court procedures; laws of arrest, search and seizure; legal rights of citizens; and service of legal process, and interviewing techniques; duties of Federal, State, and local law enforcement agencies; provisions of the laws, rules, or regulations enforced or administered.

Skill to: Perform investigatory work; and plan, organize, and direct investigations.

Ability to: Interpret and apply laws and regulations to specific situations; gather and analyze facts and evidence; reason logically, draw valid conclusions, and make appropriate recommendations; communicate effectively; prepare written documents and accurate detailed investigation reports clearly and concisely; follow written and oral instructions; participate effectively in investigations and interviews; and establish and maintain cooperative working relationships with Federal, State, local law enforcement agencies and others; develop, organize, prioritize, and manage multiple caseloads.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at .

Statement of Qualifications

An SOQ is required. This non-confidential Statement of Qualifications (SOQ) is designed to elicit information regarding each applicant’s abilities, knowledge, and experience in relation to the Special Investigator position in the Investigative Center, within the Contractors State License Board.  

Please submit a Statement of Qualifications (SOQ) for the hiring manager’s review. Your SOQ will be considered the first interview for this position and applications without an SOQ will not be considered. If your qualifications are competitive, you will be invited to come in for an in-person interview. When completing the SOQ, please include specific examples and explain your responses thoroughly.

Your SOQ should be no longer than two (2) pages, single spaced with 12 pt. Arial font with one (1) inch margins amd must include your name and the JC-494933 in the top right corner.

• Please describe your work experience, education, and training that would make you a qualified candidate to perform the duties as listed on the duty statement of this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please submit a Statement of Qualifications (SOQ) for the hiring manager’s review. Your SOQ will be considered the first interview for this position and applications submitted without an SOQ may not be considered. If your qualifications are competitive, you may be invited to come in for an in-person interview.  Refer to the “Statement of Qualifications” section of the job posting for specific instructions/requirements.

Job Tags

For contractors, Full time, Permanent employment, For subcontractor, Work experience placement, Work at office, Local area,

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