Fiber NOC Job at Talent Groups, Doral, FL

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  • Talent Groups
  • Doral, FL

Job Description

Change Management Analyst

Summary:

Responsible for coordinating and managing network maintenance events to minimize customer impact and ensure timely service restoration.

Key Responsibilities:

  • Coordinate internal/vendor maintenance and approvals
  • Perform impact/conflict analysis and customer notifications
  • Support field technicians via remote troubleshooting
  • Analyze alarms from NMS logs
  • Serve as point of contact for Change Management issues
  • Validate and maintain network records

Requirements:

  • 3–5 years of telecom experience
  • Knowledge of SONET, IP, Layer 2, WDM, OTDR
  • Familiar with tools like Netcracker, OSP Insight, NMS
  • Strong communication, organizational, and multitasking skills
  • Customer-focused with attention to detail

Preferred:

  • 2–4 years service provider experience
  • Certifications: CCNA, CCNP, ITIL, Network+
  • Experience with Cisco, Juniper, BGP, IPv6, MRV

Education:

High School Diploma or GED required

Job Tags

Remote job, Night shift,

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