Job Description

The Membership Manager (CES) ensures the strength of the Girl Scout Movement across Girl Scouts Heart of the Hudson, Inc. (GSHH). The CES recruits and retains girl and adult membership including Lifetime membership across the council. S/he provides ongoing support to volunteers; assists in developing and implementing plans for membership extension in all GSHH markets, and ensures the Girl Scout Leadership Experience is accessible throughout the council and across all demographic groups.

The CES is the single point of contact for all existing members. S/he acquires and maintains expert knowledge of GSHH services and maintains well informed on the Girl Experience program activities. S/he coaches current members, and potential members including the general public about Girl Scouting and the GSHH Leadership Experience. The CES serves as liaison between members and staff and represents GSHH in a positive and professional manner throughout the council footprint.

JOB RESPONSIBILITIES:

• Provide input into the development of long and short term membership strategies of adult volunteers that result in recruitment and retention of girl members
• Collaborate with existing volunteers to develop and implement an annual membership recruitment and retention plan.
• Participate in the development of a proactive membership retention strategy to maintain girl and adult membership and that it reflects the diversity of the council’s footprint.
• Responsible for the development of community partnerships that provide girl recruitment opportunities.
• Serve as the primary staff liaison to the Volunteers appointed to the Service Unit Team, Troop Leader and Co-Leader positions to ensure inclusive practices are implements and followed.
• Provide a system of support to ensure leaders retain girl and adult members and provide inclusive opportunities for girls to join existing troops.
• Ensure that volunteer members adhere to GSHH policies, standards and procedures.
• Regularly assess the needs and interests of girls and inform Director of Community Engagement and Member Care to ensure GSHH can respond with relevant activities to sustain girl and adult membership.
• Sustain positive relationships and promote cooperation, communication and collaboration with all volunteer groups that result in high functioning teams throughout the council.
• Interpret, promote, and assist in the dissemination of information about all GSHH program activities and the overall Girl Experience.
• Provide membership updates to the Director of Community Engagement and Member Care on a regular basis.
• Analyze data resources and reports to track the progress of membership recruitment and retention initiatives and provide recommendations to the service unit volunteer teams in assigned areas.
• Serve as staff liaison to assigned volunteer committees or task groups as needed and complete special projects as assigned.
• Maintain a Customer Service focus for both internal and external stakeholders.
• Perform other duties as assigned.

Requirements:

Education, Preparation, and Training

• Bachelor’s degree required, or equivalent relevant work experience.
• Minimum of two years’ experience in volunteer relations; demonstrated success working with volunteers or leading teams.
• Understanding of the applications of the Girl Scout program, philosophy and policies.
• Successful completion of a criminal background check.
• Strong interpersonal, written and oral communications skills to ensure effective interactions with diverse individuals, with all levels of the organization and with the public.
• Must possess strong conflict management and conflict resolution skills.
• Have the ability to give, receive and analyze information, formulate work plans, prepare written materials, articulate goals and action plans.
• Must possess superior organizational, time management and customer service skills.
• Support GSHH’s dedication to promoting diversity, equity and inclusion.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal, written and oral communications skills to ensure effective interactions with diverse individuals, with all levels of the organization and with the public.
• Must have good judgement and strong operational focus.
• Must be well organized, self-directed as well as a team player.
• Strong work ethic, unquestionable reputation for honesty and integrity.
• Must have the ability to maintain utmost confidentiality at all times.
• Must be able to work flexible work schedule including possible nights/weekends. Hours will vary depending on the time of year.

Physical Demands

• Able to lift up to 20 lbs.
• Extensive time sitting and standing.

Computer Skills

• Proficiency in Microsoft Office Suite including but not limited to Word, PowerPoint, Excel, and Outlook.
• Perform data entry of council program registrations, girl and adult memberships into our Customer Relationship Management system, Salesforce.

Travel

• Must be able to travel to other offices, possess own car and valid driver’s license, on an as needed basis.
• Occasional out-of-the-area and overnight travel may be necessary to attend conferences.

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