Job Description

SERVPRO Team Shaw – Ranked #69 Fastest Growing Construction/Restoration Company in US by Inc 5000 and #2 Best Place to Work by Dallas Business Journal

SERVPRO Team Shaw is one of the largest SERVPRO's in Texas and has grown from one location in 2019 to 33 locations today and is hiring a Director of Construction . We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

Position Summary

The Director of Construction is responsible for the strategic and operational leadership of all construction-related activities across the organization, including insurance-based residential and commercial reconstruction, capital expenditure (CAPEX) projects, and the plumbing division . This role provides executive oversight of Construction Operations, Estimating, Project Management, and Field Execution , ensuring projects are delivered safely, profitably, on schedule, and to SERVPRO’s highest standards of quality and customer service.

The Director of Construction leads and develops Construction Managers, Project Managers, and Estimators while establishing scalable systems, accountability, and performance standards. This position serves as a key liaison between executive leadership, insurance partners, customers, trade partners, and internal departments to ensure consistent, high-quality results across all construction activities.

Key Responsibilities:

Executive & Operational Leadership

• Provide strategic direction and executive oversight for all construction operations, including insurance reconstruction, CAPEX projects, and plumbing services
• Establish and enforce operational standards, workflows, and performance expectations across all construction divisions
• Oversee Construction Operations Managers and ensure consistent execution across all markets and project types
• Serve as a senior leader in organizational planning, budgeting, and growth initiatives

Project & Operations Oversight

• Oversee all active residential and commercial reconstruction projects to ensure compliance with approved scopes, schedules, budgets, and quality standards
• Ensure all projects are managed with detailed, approved schedules and actively monitored for adherence
• Monitor project performance metrics and resolve escalated operational, scheduling, or production challenges
• Ensure safe work practices and compliance with company safety standards across all job sites

Estimating & Pre-Construction Oversight

• Provide executive oversight of estimating teams responsible for insurance reconstruction and commercial projects
• Ensure estimates align with carrier guidelines, approved scopes, local codes, and company margin expectations
• Review and approve large-loss, complex, or high-risk estimates and change orders
• Ensure proper scope development, documentation, and change management procedures are followed

Quality, Compliance & Risk Management

• Ensure all work complies with plans, specifications, company standards, building codes, and regulatory requirements
• Conduct periodic audits of projects, documentation, and workmanship
• Ensure final inspections, closeout documentation, and customer satisfaction requirements are consistently completed
• Mitigate operational, financial, and contractual risk across all construction activities

Customer Experience & Insurance Partner Relations

• Establish and enforce customer communication and service standards across all construction projects
• Serve as an escalation point for complex customer or carrier concerns
• Maintain strong relationships with insurance carriers, adjusters, consultants, and commercial clients
• Ensure SERVPRO brand standards and SLAs are consistently met or exceeded

Scheduling, Resource & Vendor Management

• Oversee labor allocation, subcontractor scheduling, and material procurement across all divisions
• Ensure inspections and jurisdictional requirements are coordinated and passed
• Evaluate subcontractor, vendor, and trade partner performance and maintain approved partner standards
• Support capacity planning and workforce scalability

Financial Oversight & Profitability

• Oversee job costing, gross margins, billing, and financial performance across all construction projects
• Ensure adherence to billing schedules, collections timelines, and documentation requirements
• Review job cost reports, forecasts, and financial KPIs to drive profitability
• Partner with leadership to develop budgets, CAPEX planning, and margin improvement strategies

Process Improvement, Systems & Reporting

• Ensure accurate documentation in job files and management systems (Xactimate, PSA/CAM, Buildertrend, etc.)
• Track and report KPIs including schedule adherence, margins, customer satisfaction, estimator accuracy, and subcontractor performance
• Identify inefficiencies and implement scalable process improvements
• Support technology adoption and standardization across construction operations

Leadership & Team Development

• Recruit, train, mentor, and develop Construction Operations Managers, Project Managers, Estimators, and Division Leaders
• Establish clear performance expectations and conduct regular evaluations
• Build a culture of accountability, professionalism, safety, and continuous improvement
• Support succession planning and leadership development across the organization

Schedule:

Monday - Friday, 8:00 AM – 5:00 PM

(Some overtime may be required)

Qualifications:

Required

• Bachelor’s degree in Construction Management, Engineering, or equivalent experience
• 8–10+ years of construction or reconstruction experience
• 5+ years in senior leadership, operations management, or executive-level construction roles
• Strong knowledge of estimating, scheduling, job costing, contract administration, and insurance reconstruction
• Proven ability to manage multiple divisions, teams, and high-volume project pipelines
• Demonstrated financial acumen with job cost analysis and margin management

Preferred

• Experience in restoration and insurance reconstruction environments
• Proficiency with Xactimate, PSA/CAM, Buildertrend, CompanyCam, or similar platforms
• Familiarity with insurance carrier requirements, SLAs, and claims workflows
• Experience overseeing specialty divisions (plumbing, trades, or self-performed work)
• Large-loss or commercial project experience

Benefits:

• Medical, Dental, Vision Insurance
• Company Vehicle
• Bonus Plans
• Paid Time Off + Sick Leave
• 401K with Company Matching
• Professional Development & Training Opportunities
• Growth potential in a rapidly expanding company

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