Job Description

Here at Lucky Lab Coffee Co. we firmly believe that good people, happy dogs and a great cup of coffee make the world a better place. Each and every day our team strives to play our part, providing Austin with handcrafted, locally roasted coffee, a creative scratch-made food and drink menu, a charitable commitment to man's best friend, and classic southern hospitality.

The primary role of the Director Catering and Logistics is to ensure smooth daily operations to our catering customers from our commissary bakery. This role also includes catering sales, maintaining and growing our current sales pipeline.

Responsibilities:

• Facilitates the day-to-day duties of sourcing, packing and ensuring deliveries leave with the drivers on-time for catering orders 
• Assists with the opening and closing duties of the department
• Assists with keeping the team on track with packing, deliveries, stock and prep duties and cleaning the facility
• Building delivery routes that guarantees all orders are delivered on time to clients and cafes alike
• Assess bakery inventory and utilize pack sheets to properly organize catering orders
• Handle all aspects of the catering sales process from inquiry to booking to delivery 
• Ensures that the team provides an extraordinary guest experience at every delivery
• Ensures prepared goods look pleasing and are portioned in accordance to recipes/pack guides
• Communicate and coordinate with the third party delivery service to ensure the Lucky Lab standards are being met and deliveries are on time.
• Hire, train and develop catering/delivery team to ensure the Lucky Lab standards are being met, as well as keeping the team motivated and on task throughout the shifts

Who you are:

• You thrive on going the extra mile for your customers and providing an extraordinary customer experience in every transaction
• High energy that can multitask to meet the daily needs and expectations while ensuring the team meets the deadlines for deliveries
• You are optimistic in the face of problems and you’re capable of finding solutions quickly and effectively
• You’re and in-the-weeds and hands on leader as this role is 80% in the trenches with the team and 20% administrative/sales
• You are very organized and detail oriented. Type-A personality is a plus!
• You have an entrepreneurial mindset with the capability of managing work independently
• Quick thinking on your feet and no problem is too big or small for you
• You do not wait for direction and are always looking for ways to improve the department
• You are are a morning person - shift times regularly begin at 4am 

What it takes to succeed:

• 4-5 years of experience preferred, but not required 
• Ability to stand for long periods of time 
• Food Manager card within 30 days of employment 
• Be organized and extremely thorough 
• Ability to read and create checklists and spreadsheets
• Strong written/verbal communication skills
• Be able to work in a small space amongst other teams with a high level of productivity 
• Be able to lift/move boxes up to 50lbs
• Be incredibly reliable - on time and flexible 
• Have a valid driver's license  
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Must love dogs, coffee and community!

Benefits:

• Paid PTO
• Medical, Dental, Vision Benefits
• 401K matching 

Please send your resume and cover letter to be considered. Qualified candidates will be contacted and scheduled for an interview.

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